The Property Manager Portal is a free service.

The portal is currently available for all residential property managers.  This portal does exclude customers currently enrolled in “collective billing” and “Striata”.

Your customer account information is protected first and foremost by your individual username and password. By protecting this information, you take the most important step in protecting yourself. In addition, CPS Energy works with VeriSign to ensure your transactions are secure. The VeriSign Secure Site Program allows you to learn more about web sites you visit before you submit any confidential information.

If you don't receive an e-mail from the Property Manager Portal within 24 hours, you may need to check the e-mail (spam) filtering features enabled through your e-mail service provider. Some service providers may require that you add the Property Manager Portal to your list of contacts or custom filters. If you are required to make any changes to your e-mail settings, you will need to click on the "forgot password" link from the Property Manager Portal log in page to initiate a new temporary password e-mail.

If you forget your password, just click the special “forgot password” link provided on the login page.  You will be required to provide the Tax ID or User ID and the e-mail address on the account.  If this information matches the information on the account, a new temporary password will be e-mailed to you.

If you change your e-mail address, you will need to log in and update your account information by clicking on the “Edit User Profile” link.

You may process a move in and/or a move out within two business days with the exception of weekends, Mondays or holidays.  The portal provides a calendar with available dates to process your requests.

You will receive e-mail verification within 24 hours for any request that you processed.

If you do not receive your e-mail verification with 24 hours of a move in or move out request, you can log into your account and verify the occupancy statuses for the properties in question have been updated to reflect the changes made.

Each property under a single Tax ID or Social Security Number with a different apartment code must be added to your online profile.  If you are unable to add an apartment code to your profile, please contact customer service at (210) 353-3333 for assistance.

Please contact customer service at (210) 353-3333.

For assistance, please contact customer service at (210) 353-3333.

At this time you will not be able to cancel your request through the portal.  For assistance, please contact customer service at (210) 353-3333.

Please contact customer service at (210) 353-3333 to notify CPS Energy that you no longer own and/or manage the property.

Please contact customer service at (210) 353-3333.

At this time you can not change your mailing address or contact information through the portal.  For assistance, please contact customer service at (210) 353-3333.

Please contact customer service at (210) 353-3333.