Billing or service questions? Call (210) 353-2222
 
 

Commercial Service Requests

Time is money. We are here to help you and your company with any service request you may have. Below, choose a service request that most closely applies to your question. Fill out the electronic request form and we'll respond to your request as quickly as possible.

If you have an issue that you would like to discuss with one of our customer service representatives immediately, call us at (210) 353-3333 or send an email to feedback@cpsenergy.com. Our representatives are available according to the following seasonal schedules:

Oct. 1 - May 31 
Service Type Mon-Fri Saturday Sunday
Residential Billing/Credit 8 a.m.-7 p.m. 8 a.m.-5 p.m. Closed
Commercial 7:30 a.m.-5:30 p.m. Closed Closed
Outages 24 hours a day/7 days a week
Move In/ Move Out 24 hours a day/7 days a week

June 1 - Sept. 30 
Service Type Mon-Fri Saturday Sunday
Residential Billing/Credit 7:30 a.m.-8:30 p.m. 8 a.m.-5 p.m. Closed
Commercial 7:30 a.m.-5:30 p.m. Closed Closed
Outages 24 hours a day/7 days a week
Move In/ Move Out 24 hours a day/7 days a week