Billing or service questions? Call (210) 353-2222

Power Out? Expect a Call, Email or Text from CPS Energy

The next time you’re power goes out, expect an email, phone call or text from CPS Energy letting you know when you’re power is expected to be restored.

These messages are called CPS Energy Alerts. When an extended power outage (5 minutes or more) occurs at your home or business, an Alert will provide you with an estimated time of service restoration at that address. Later, a follow-up message will be sent confirming the power was restored.

Alerts are sent via phone, email and text between 9 a.m. and 6 p.m. From 6 p.m. to 9 a.m., only email and text messages will be sent. You likely will receive it by email or text faster than by phone. All messages issued via phone will have a caller ID of (210) 353-2111.

Updating your emergency information is easy if you’re a Manage My Account user. To enroll in Manage My Account and to update your Alert preferences, use the following instructions.

If you don’t use Manage My Account but still wish to sign up for Alert notifications, you can call (210) 353-2255 and modify your alert preferences using our automated voice response system. It only takes a few minutes.

Should you elect to receive a text message as part of your preferences, remember that provider charges may apply.

If you do not wish to receive a CPS Energy Alert at all, you can opt out of the system.