CPS Energy Alert - Frequentlly Asked Questions

Through CPS Energy Alert, customers will be notified when system-wide outages, likely the result of major storms or extreme temperatures, are possible. They also may be provided with instructions for actions that can be taken during a major outage event. In most cases, alerts will be informational -- customers will not be asked to respond or return the call or e-mail.


2. How do I customize my Alert Preferences (or receive alerts at a different phone number or e-mail)?

There are two ways to customize your alert preferences. The easiest way is to use the Manage My Account feature on www.cpsenergy.com.  If you are not enrolled, you can follow our easy process to sign up – you will need to know your customer account number. Once you are enrolled in Manage My Account, you would select the “Alert Preferences” link on the left navigation of the page.  You can then specify additional phone numbers, email address or a text number (your plan rates will apply) for the emergency alerts.  You may also customize your phone and text preferences through our automated phone support or talk to a customer services representative on our dedicated alert line at 210-353-2255 to help you with customizing your alert preferences.

 

 

There are two ways to customize your alert preferences. The easiest way is to use the Manage My Account feature on www.cpsenergy.com.  If you are not enrolled, you can follow our easy process to sign up – you will need to know your customer account number. Once you are enrolled in Manage My Account, you would select the “Alert Preferences” link on the left navigation of the page.  You can then specify additional phone numbers, email address or a text number (your plan rates will apply) for the emergency alerts.  You may also contact a customer services representative on our dedicated alert line at 210-353-2255 to help you with customizing your alert preferences.