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Power outages can be caused by a variety of events -- electrical storms, high winds, broken tree limbs, vehicle accidents, or accumulations of ice -- to name a few. If you are experiencing a loss of power, remain patient and attempt to determine if the outage is localized to your home or is affecting your neighbors as well.
First, check to see if other homes in your neighborhood have lights. If they do, then it’s likely that a fuse in your home may have blown or a circuit breaker may have been tripped.
If it appears multiple homes in your neighborhood also are experiencing a power outage, it’s likely the outage is affecting a large area of the community. Call our automated system at 353-HELP (353-4357) or toll-free (800) 870-1006 from rural areas. When prompted, give your account number or service address and a phone number.
As you wait for your electricity to be restored, CPS Energy recommends the following tips:
- Locate a flashlight and, if necessary, an emergency kit. Use a battery-powered radio to listen for reports of major outages caused by storms or other events.
- Don't go near downed power lines! Treat all wires as if they are “live” (energized). Report damaged power lines to CPS Energy immediately.
- Keep at least one light in your home is turned on to help you realize when power has been restored.
- Turn off electronic devices such as televisions, stereos, computers, printers. When your power is restored, sudden surges and spikes may damage appliances and other electrical devices.
- Keep refrigerator and freezer doors closed to prolong cold air and keep food fresh.
- Limit phone usage. Depending on how widespread the outage is, phone lines and cell phone systems may become overloaded and limit emergency communications.
- Stay home, if possible. Limit driving because traffic signals also may be affected by power outages.
In the future, remain prepared -- keep flashlights, batteries and a portable radio ready for such events. If your life or the life of a loved one depends on electricity, develop a personal emergency plan to use during power outages or other emergencies. Consult your physician for guidelines.
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