Power outages may be caused by electrical storms, high winds, broken tree limbs, vehicle accidents, winter weather, or unique service disruptions. If you experience a loss of power, remain patient and attempt to determine if the outage is localized to your home or if it is affecting your neighbors as well.

Look to see if your neighbors' homes have lights on. If they do, it’s likely that a fuse in your home may have blown or a circuit breaker may have been tripped. If multiple homes in your neighborhood do not have lights, it’s likely the outage is affecting a large area of the community.

To report an outage, call (210) 353-HELP (353-4357) or toll-free (800) 870-1006 from rural areas. When prompted, give your account number or service address and a phone number.

CPS Energy's Outage Map 
provides outage event information 24 hours a day.

• View our entire service area or zoom into your zip code.
• In the top left corner of the page, see the total number of outages in our service area and the number of customers affected by outages.
• Areas on the map highlighted with colors are zip codes that currently have at least one outage. Right click on those areas to see the number of outages in that zip code. 
• Also, at the top right corner of the page, see "Zip Codes with Outages." Click on the corresponding drop-down arrow to see which zip codes currently have outages. 
• Refresh your browser periodically to ensure the most recent information.

Technical problems may occur when the outage map is experiencing a high volume of users.  Outage Map - Frequently Asked Questions