Power outages may be caused by electrical storms, high winds, broken tree limbs, vehicle accidents, winter weather, or unique service disruptions. If you experience a loss of power, remain patient and attempt to determine if the outage is localized to your home or if it is affecting your neighbors as well.
Look to see if your neighbors' homes have lights on. If they do, it’s likely that a fuse in your home may have blown or a circuit breaker may have been tripped. If multiple homes in your neighborhood do not have lights, it’s likely the outage is affecting a large area of the community.
To report an outage, call (210) 353-HELP (353-4357) or toll-free (800) 870-1006 from rural areas. When prompted, give your account number or service address and a phone number.