CPS Energy’s electric system includes more than 500 circuits serving over 700,000 customers in a 1,566-square mile service area. We use a systematic approach to restoring electric service:

First, we attempt to re-energize major circuits serving several thousand customers each. Then we concentrate on restoring service to smaller clusters of customers and individuals.

When a circuit outage occurs, sensing equipment in our Energy Management Center alerts technicians. In most cases, our technicians are able to take corrective action using computer equipment that can remotely open and close switches and re-route the flow of energy.

In some instances, personnel must be dispatched to clear lines and make them safe prior to re-energizing a circuit. Service restoration may take longer if crews are hampered by strong winds, heavy rain, lightning or flooding. Restoration of power to customers living in subdivisions with underground utilities or those who live in rural areas may take longer because repairs have to be made manually or damaged lines may be difficult to reach.

If you are concerned that CPS Energy may not be aware of a power outage in your area, you can call our 24-hour helpline at (210) 353-HELP (4357) or toll free (800) 870-1006. Our crews will respond as quickly as possible to determine the cause of the outage and to restore power to affected homes and businesses.