System Maintenance: Starting on Saturday, April 20th from 7 PM to Sunday, April 21st at 4 AM, we will be performing maintenance on our systems. During this time, Manage My Account, all other web portals, customer alert notifications, and our automated phone system will be unavailable. EZ Pay credit card payment processing and visibility to bills in Manage My Account will be unavailable until Sunday, April 20th at 5 AM. We will still be able to process emergency gas and electric requests by calling 210-353-HELP (4357) or 1-800-870-1006.
CPS Energy's Winter Preparedness
We believe in year-round Reliability! We want our community to know what we did to prepare for extreme weather. We made improvements in three key areas: weatherization, infrastructure, and communications.
LEARN MORE:
- CPS Energy Prepared for the Winter Season
- CPS Energy’s Board of Trustees Winter Readiness 2023 video here.
- CPS Energy Prepared for the Winter Season (10/15/203)
- CPS Energy Winter 2023 Preparedness - Presented to the Board (10/31/2023)
- CPS Energy Encourages Conserving Energy To Manage Bills (12/23/2022)
- City of San Antonio, Bexar County, CPS Energy, and VIA Share Coordinated Preparedness Information Regarding The Upcoming Arctic Blast (12/21/2022)
- Winter Weather Preparedness Report (1/31/2022)
- Winter Weather Preparedness Appendix(1/31/2022)
- Winter Preparedness Progress Report - Presented to the Board (1/31/2022)
- CPS Energy Prepared for Freezing Weather (1/19/2022)
- Winter Preparedness Progress Report - Presented to the Board (11/15/2021)
1. Weatherization
- We took freeze protection actions at power plants, including adding heaters, temporary enclosures and insulation.
- We completed enhanced insulation installation on power lines and devices, along with upgrades on selected systems.
- We invested more than $20M to enhance weatherization upgrades since 2011. We invested about $2M - $3M during 2022. We anticipate spending of up to $46M during the next two to three years.
2. Infrastructure
- ERCOT has made improvements that complement our efforts in our service area.
(LEARN MORE: ERCOT) - We reviewed and revised our list of uninterruptable circuits, including circuits that service key utility facilities.
- If the San Antonio service area experiences another major load shed event, we expect to meet our goal to turn a customers’ power off for only 15 minutes at a time.
- 155 of our circuits are now considered interruptible, meaning we have more areas where power can be cut if outages are required.
- We have taken actions to improve the experience for all customers without jeopardizing critical facilities needed for emergency response.
- We partner with SAWS under a Resiliency Initiative to address circuit redundancy and strategies for onsite generation as a means of greater resiliency for the most critical facilities.
3. Communications
- We improved internal processes for communicating with customers, ensuring that important details are conveyed.
- We streamlined communication between CPS Energy and SAWS Operations Teams for greater responsiveness to the needs of both utilities.
- We communicate frequently with City of San Antonio, Bexar County Office fo Emergency Management, elected officials and stakeholders.
- We will continue status updates at the Municipal Utilities Committee (MUC) meetings & to our Board of Trustees.