CPS Energy’s offices, customer service centers and call center will be closed Monday, January 21 in observance of Martin Luther King Jr. Day.  During the closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Social media channels will be monitored for urgent issues.

Customer Assistance Programs

See what options are available to help you pay your bill

We do more than work for you. We work with you, especially when it comes to offering you choices and energy efficiency tips to manage the energy you buy.

But we also know that in difficult times, we all need a little help. So, we offer a variety of programs that can help you receive bill assistance, start a payment plan, or use a specialized billing program. If you’re worried about paying your energy bill, don't delay - talk to us. We’re always here to work with you.

Explore our customer assistance options today.