Our customer service center hours are 7:45AM to 5:00PM Monday-Friday and 7:45AM to 6:45PM on Wednesdays. Service Disconnections for non-payment have resumed. If you are experiencing difficulty paying your energy bill, we urge you to contact us for help by calling  210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Disabled Citizens' Billing Program

 

Our Residential Disabled Citizens' Billing Program allows disabled customers on Supplemental Security Income (SSI) additional time to pay the net amount of their energy bills.

If you qualify:

  • You have 25 days, instead of the normal 16 days, to pay your monthly bill.

To qualify:

  • The person who is on SSI must be the person whose name is on the CPS Energy account.

The rules:

  • You must have your account re-evaluated every year.
  • The program is only applicable to the home in which you currently live.

Apply for the Disabled Citizens' Billing Program by printing and completing an application, by visiting one of our customer service centers, or call (210) 353-2222.

Apply for the program or learn more about supplemental security income.