CPS Energy’s offices and service centers will be closed on Thursday, November 26, and Friday, November 27, 2020, in observance of Thanksgiving. During the closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Social media channels will be monitored for urgent issues. Read More

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Green Shade Rebate Guidelines

 
Green Shade Rebate Guidelines

CPS Energy rewards customers for planting shade trees to increase their homes’ energy efficiency. But it’s critical to maintain your trees, in order to qualify for our Green Shade tree rebate program. See our tips:

How to plant:

  • Before you dig, call 811 for free, utility locator service
  • Once utility lines are marked, identify tree-planting locations 10-30 feet from the building, on the west, south, and/or east sides
  • For each tree, dig a hole at least two times the diameter of the root ball
  • Always keep the top of the root ball level with surrounding grade; never put soil on top of the root ball
  • Water the root ball and backfill the hole completely
  • Apply several additional gallons of water over the entire planting zone

How to water:

  • Follow the 3-2-1 method––start by watering three times per week for the first month, two times per week for the second month and one time per week for the third month, then water two times per month for the next three months and one time per month through the next growing season (March - August)

How to mulch:

  • Renew mulch once each year at a two-inch depth and at a radius of between 24-inches and 36-inches around the tree, for the first two years after planting
  • Mulch should not touch the trunk of each tree