CPS Energy’s offices, customer service centers and call center will be closed Monday, January 21 in observance of Martin Luther King Jr. Day.  During the closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Social media channels will be monitored for urgent issues.

Electrical Storms

 
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Remember these tips for staying safe during electrical storms:

  • Seek shelter. Once indoors, stay away from windows and doors
  • Stay off corded phones, computers and other electrical equipment that put you in direct contact with electricity.
  • Unplug electronic equipment before the storm arrives
  • Install surge protectors to help prevent damage to your electronics from lightning
  • Turn off air conditioners and computers to protect them from power surges
  • Avoid contact with plumbing, including sinks, baths and faucets
  • If you can’t get indoors, go to a low point––lightning hits the tallest objects
  • Stay away from trees
  • Avoid metal
  • If you feel a tingling sensation or your hair stands on end, lightning may be about to strike; crouch down and cover your ears
  • Stay away from water
  • Don't stand close to other people; spread out
  • Take care of your pets. Bring them inside, too