CPS Energy’s offices, customer service centers and call center will be closed Monday, January 21 in observance of Martin Luther King Jr. Day.  During the closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Social media channels will be monitored for urgent issues.

Generator Safety

 

A portable generator can be an ideal secondary source of power––especially during power failures. But it can be dangerous if it’s not used appropriately.

Here are some safety tips:

  • Never operate a generator in an enclosed or partially enclosed space
  • Use carbon monoxide detectors in any enclosed spaces near the generator to monitor levels
  • Do not connect generators directly to household wiring without an appropriate transfer switch installed
  • Make sure your generator is properly grounded
  • Make sure extension cords used with generators are rated for the load and are in good condition
  • Do not overload the generator
  • Plug the generator into a ground fault circuit interrupter (GFCI) to help prevent electrocutions and electrical shock injuries
  • Turn off all appliances powered by the generator before shutting down the generator itself

Hazards Associated with Generators:

  • Shocks and electrocution from improper use of power or accidentally energizing other electrical systems.
  • Carbon monoxide from a generator’s exhaust.
  • Fires from improperly refueling a generator or inappropriately storing the fuel for a generator.
  • Noise and vibration hazards.