We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Windtricity

 
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Support the continued development of renewable power

When you sign up for Windtricity®, you join thousands of customers who care about their environment and want to support renewable energy. 

Windtricity − wind power from West Texas and the Texas coast − is slightly more than conventional electricity, but every kilowatt of wind you purchase supports the continued development of renewable power. 

Residential or business customers can enroll in Windtricity by choosing a percentage level or a monthly set rate for participation. You can choose to participate anywhere from 10% to 100% of your monthly bill, or pay the same about every month: $5, $10, $20 or $40. 

If you’d like to learn more about Windtricity or enroll your home or your business, send an e-mail to productsandservices@cpsenergy.com. Include your CPS Energy account number, name, address and the percentage or set amount you would like to elect to Windtricity.