We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Corporate Sponsorships and Memberships


During the evolving COVID-19 health crisis, our central focus remains on the safety and well-being of our employees, their families, our customers, and the community that we serve. CPS Energy is part of our community’s critical infrastructure and we are working to mitigate potential business impacts and maintain the safe and reliable delivery of electric and gas services.

As our community addresses the challenges that COVID-19 presents, we are concentrating our sponsorship support on community relief efforts that directly assist individuals and families experiencing hardship due to COVID-19. We are temporarily suspending our corporate sponsorship review process and will not be making decisions on new sponsorship requests at this time. We will update this page to let you know when new requests for sponsorship will be considered.  

We will remain engaged in our community’s response to the COVID-19 pandemic and adjust our community engagement policies, outreach and other support to align with the ever-changing environment. In April, CPS Energy launched a community donation campaign for the Residential Energy Assistance Partnership (REAP) which helps customers in need of utility bill assistance during these unprecedented times.

For more information, please visit:   https://www.cpsenergy.com/reap