Service Disconnections for non-payment resumes in September as we move toward normal business operations. Read more here  If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at Stay up to date by following us on Facebook and Twitter.  More info: NewsroomStorm Updates & Events

We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 AM to 5:00 PM Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Corporate Sponsorships and Memberships


During the evolving COVID-19 health crisis, our central focus remains on the safety and well-being of our employees, their families, our customers, and the community that we serve. CPS Energy is part of our community’s critical infrastructure and we are working to mitigate potential business impacts and maintain the safe and reliable delivery of electric and gas services.

As our community addresses the challenges that COVID-19 presents, we are concentrating our sponsorship support on community relief efforts that directly assist individuals and families experiencing hardship due to COVID-19. We are temporarily suspending our corporate sponsorship review process and will not be making decisions on new sponsorship requests at this time. We will update this page to let you know when new requests for sponsorship will be considered.  

We will remain engaged in our community’s response to the COVID-19 pandemic and adjust our community engagement policies, outreach and other support to align with the ever-changing environment. In April, CPS Energy launched a community donation campaign for the Residential Energy Assistance Partnership (REAP) which helps customers in need of utility bill assistance during these unprecedented times.

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