As a safety precaution, all Customer Service Centers will be closed on Thursday, January 20 due to the anticipated inclement weather in our service area.  We will re-open on Friday and will follow our modified hours of operation from 10:30AM to 5:00PM.  Customers can access account information 24/7 through Manage My Account.  We are also suspending all disconnects during the inclement weather.  Please see our Winter Safety Tips for more information.  Learn More

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Storm Response & Resiliency Update

February 2021 Winter Storm:

The state of Texas experienced extreme cold temperatures and dangerous conditions caused by winter storm Uri throughout the week of Sunday, February 14. On Monday, February 15, the Electric Reliability Council of Texas (ERCOT) reported record-breaking electric demand and higher-than-normal generation outages and limited natural gas supplies.  ERCOT instructed utilities, including CPS Energy, to shed load and implement controlled outages to limit electric demand to available generation supply with the goal to prevent statewide blackout. Local utilities, including CPS Energy, were limited in our ability to rotate outages due to the magnitude of generation unavailability and the number of circuits with critical load.

LEARN MORE:  ERCOT

Actions from San Antonio Committee on Emergency Preparedness:

Mayor Ron Nirenberg announced on February 22, 2021, the formation of the City of San Antonio’s Committee on Emergency Preparedness (CEP) to report to the community on emergency operations and public utilities performance during the winter storm the previous week.  Information about the committee, including their final report, is available here.

CPS Energy is taking actions to address the recommendations of the CEP and to improve preparedness and the Resiliency of our system and operations. Formal reports are given to the Municipal Utilities Committee during their monthly meetings.

READ MORE:  

CPS Energy Takes Legal Action:

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Stay Informed:

How to Track Electricity Demand:

  • View daily peak demand forecast, current load, and available generation at http://www.ercot.com.
  • Follow ERCOT on Twitter (@ERCOT_ISO) and Facebook (Electric Reliability Council of Texas).
  • Sign up for the ERCOT mobile app (available for download at the Apple App Store and Google Play).
  • Subscribe to the Emergency Alerts list on http://lists.ercot.com.