We continue to fight to protect customers from excessive fuel and purchased power costs from the February 2021 winter storms.  February bills do not include exorbitant winter storm charges. Some eBill notices were emailed Saturday, March 6, 2021, for bills dated February 16 – 18, 2021. Billing and normal eBill notifications will resume Monday, March 8, 2021. (Read More)   Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates.

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Customer Service Centers - Appointments and Wait Times

Customer Service Centers - Appointments and Wait Times

All CPS Energy walk-in Customer Service Centers are closed through Wednesday, February 24. Contact us at (210) 353-2222.

 
 
Read More
 

Hours of Operation

CPS Energy walk-in center hours will be temporarily modified to 10:30 a.m. – 5 p.m., Monday- Friday until further notice.

CLOSED: Saturday & Sunday

Estimated wait times are refreshed every five (5) minutes.

Bypass the lines and take care of all of your billing and account needs from the comfort of your home with Manage My Account.

Northside
754 NW Loop 410, Suite 102
San Antonio, TX 78216

Hours: Monday - Friday, 10:30a.m. - 5:00p.m.
This CPS Energy location is closed.

Eastside
4525 Rigsby Ave.
Ste. 112
San Antonio, TX 78222

Hours: Monday - Friday, 10:30a.m. - 5:00p.m.
This CPS Energy location is closed.
Southside
660 S.W. Military Dr.
San Antonio, TX 78221

Hours: Monday - Friday, 10:30a.m. - 5:00p.m.
This CPS Energy location is closed.

Westside
803 Castroville Rd.
#406
San Antonio, TX 78237

Hours: Monday - Friday, 10:30a.m. - 5:00p.m.
This CPS Energy location is closed.