SYSTEM MAINTENANCE:  In order to improve our customer experience, we will be performing scheduled maintenance starting 8:00 pm Friday, September 20 until 6:00 am Sunday, September 22. During this time, our automated phone system, web portals, Manage My Account, payment systems, and online forms will be unavailable. Thank you for understanding.

Customer Service Centers - Appointments and Wait Times

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Hours of Operation
Monday - Friday: 7:45a.m. - 5:30p.m.

CLOSED: Saturday & Sunday

Estimated wait times are refreshed every five (5) minutes.

Bypass the lines and take care of all of your billing and account needs from the comfort of your home with Manage My Account.

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Northside
7000 San Pedro Ave.
San Antonio, TX 78216

Hours: Monday - Friday, 7:45a.m. - 5:30p.m.
This CPS Energy location is closed.

Eastside
4525 Rigsby Ave.
Ste. 112
San Antonio, TX 78222

Hours: Monday - Friday, 7:45a.m. - 5:30p.m.
This CPS Energy location is closed.
Southside
660 S.W. Military Dr.
San Antonio, TX 78221

Hours: Monday - Friday, 7:45a.m. - 5:30p.m.
This CPS Energy location is closed.

Westside
803 Castroville Rd.
#406
San Antonio, TX 78237

Hours: Monday - Friday, 7:45a.m. - 5:30p.m.
This CPS Energy location is closed.