CPS Energy’s offices, customer service centers, and the call center will be closed on Monday, July 4, 2022 in observance of Independence Day. Offices will reopen Tuesday, July 5 at 7:45AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.  

Starting Friday, July 1 our Customer Service Center hours will be: 7:45AM to 5:00PM Monday-Friday (except holidays).

Customer Service Centers - Appointments and Wait Times

Starting July 1, 2022: Customer Service Centers Hours: Monday – Friday, 7:45 AM – 5:00 PM, except holidays.

 
 

Hours of Operation:

  • Monday – Friday, 7:45AM – 5:00PM, except holidays
  • CLOSED: Saturday & Sunday

Estimated wait times are refreshed every five (5) minutes.

Bypass the lines and take care of all of your billing and account needs from the comfort of your home with Manage My Account.

Northside
754 NW Loop 410, Suite 102
San Antonio, TX 78216

Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.

Eastside
4525 Rigsby Ave.
Ste. 112
San Antonio, TX 78222

Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.
Southside
660 S.W. Military Dr.
San Antonio, TX 78221

Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.

Westside
803 Castroville Rd.
#406
San Antonio, TX 78237

Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.