Ideas to help educate and encourage customers to take simple steps to reduce their consumption. Learn more about: Manage My Account, My Energy Portal and SaveNow programs and rebates. Get Energy Tips and Peak Energy Day information. Learn about Smart Thermostats and Upcoming CPS Energy Events. Use our Energy Cost Calculator.
If you’re a residential customer, you may qualify for a discount if your income is at or below 125% of federal poverty guidelines and you meet other requirements
Enroll in our Budget Payment Plan, and we’ll average your bills over the past year, add a small percentage to cover environmental factors and changing fuel costs, then charge you the resulting amount each month
If you or a dependent living at home must use electrically operated medical equipment, the Critical Care Program gives you additional time to pay your bills
The Disabled Citizens Billing Program allows disabled customers on Supplemental Security Income additional time to pay the net amount of their energy bills
Health or financial hardships sometimes make it difficult to pay bills. We make it easy for you to set up payment plans to help you during difficult times
Our Veteran’s Discount Program provides electric bill payment assistance to those who have significantly decreased abilities to regulate their core body temperatures due to severe burns received during combat
We offer help to those who provide emergency response for our country to include Firefighters and Police. Our First Responders with Burn Injuries Discount Program provides electric bill payment assistance to those who have significantly decreased abilities to regulate their core body temperatures due to severe burn injuries sustained in the course of providing first responder duties.
Simple and inexpensive actions can help you save energy & money during the hot summer months. Here are some things you can do to start saving in your home.
A CPS Energy Smart Thermostat is a great way to save electricity and lower the energy bill of your business. Even better, it's FREE. CPS Energy will even install it for free, too.
Now introducing the redesigned Construction Renovation web portal. The new portal is user-friendly and easy to navigate. Most importantly, it will allow most customers to create and manage their construction projects online, regardless of the project type.
Use the search feature to find copies of our most recent construction standard drawings.
Please call us at (210) 353-3423 if you have any questions or suggestions.
CPS Energy is responding to global supply chain issues with temporary exceptions to our Standard Residential Meter Socket Specifications to make it easier for customers to purchase meter sockets from local suppliers.
The 2021 edition of CPS Energy’s Electric Service Standards presents for the convenience of Electrical Contractors, Architects, Engineers, and others, the current standards and requirements for electric service and meter installations. It supersedes all previous editions of the Electric Service Standards.
These service standards are intended to supplement the City of San Antonio Electrical Code, National Electrical Code, and National Electrical Safety Code, and to establish certain requirements that are based on experience for maintaining safe and reliable service for CPS Energy Customers.
The Damage Prevention Bill for Texas (House Bill 2295) took effect October 1998,
and is known as Utilities Code Title 5, Chapter 251. This law requires most facility
owners to join a notification (or one call) center and requires excavators to call 48
hours prior to digging. It also requires any notification or one call center operating in
Texas to share messages they receive between the notification centers. This
provision is to ensure that excavators need only make one call to notify most buried
facility owners. The Dig Safely program was introduced nationwide in June 1999. Its
purpose is to help protect underground utility lines from damage by excavators, and
protect excavators from the effects of damage to underground lines.
CPS Energy by way of its electric and natural gas service contract with the General Service Administration (GSA) in Washington D.C. is a federal contractor. Consequently, we are required to report our contracting activity with large, small, minority, service-disabled, veteran, historically underutilized, HUBZone, and woman-owned businesses.
CRU is dedicated to increasing community awareness of and enrollment in assistance programs, educating customers about energy efficiency and safety, and working directly with customers with unique needs.
Requests for a new streetlight in an unincorporated area or another incorporated city in the CPS Energy service delivery area should be made through the local homeowner association or municipal government office.
Texas law gives you the right to request access to government records or information that already exists. See our procedures for obtaining this information.
CPS Energy's Claims Department is responsible for investigating and resolving property damage and personal injury claims. Claims must be submitted within 90 days of the incident.
The San Antonio City Council approved CPS Energy’s request to implement a 3.85% base rate increase and a regulatory asset that will allow CPS Energy to recover paid and legitimate Winter Storm Uri fuel costs. The City Council vote follows the unanimous approval by the CPS Energy Board of Trustees on January 10, 2022. The rate increase and regulatory asset went into effect on March 1, 2022.
Our Corporate College Internship Program (CCIP), is designed to meet the industry’s rapidly changing workforce needs by providing local San Antonio college students with public utility career experience.
The CPS Energy Students Interested In Technical Education (SITE) – Distribution internship program is designed to promote higher education for professional careers in public utilities.
This year marks our 75th anniversary of being owned by the city of San Antonio. That’s 75 years of providing safe, reliable, and affordable electric and gas services to the Greater San Antonio community.
The RAC is made up of 21 members comprised of 11 appointees by the CPS Energy Board of Trustees, including Mayoral appointees and 10 City Council appointees. Members of the RAC will devote the necessary time and energy to learn about the utility business and the rate design function that allows utilities to recover their costs to provide service. This effort will help them understand and provide thoughtful input and perspectives regarding CPS Energy’s rate structure and rate design options.
Under CPS Energy’s Smart Meter Xchange Program, single family residential customers are provided the option to exchange a smart meter with a meter that requires a field visit.
As part of our ongoing commitment to deliver reliable natural gas service, we routinely evaluate our system and perform maintenance to underground natural gas mains as needed.
Our contractor, Zachry, will soon begin a service reliability project consisting of replacing 8,400 feet of underground cable and associated pad mount transformers.
As the electric and natural gas utility in the Greater San Antonio area, we are committed to providing reliable power, so customers’ lights and natural gas turn on quickly, operate safely and remain affordable. As such, we are committed to improving infrastructure to ensure we provide the highest level of customer service and reliability to our community.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
We believe in year-round Reliability! We want our community to know what we are doing to prepare as the weather gets colder. We are working on three key areas of improvement: weatherization, infrastructure, and communications.
Teachers, check out our online games and printable activities to make your students e-Smart! Students can learn about electricity and natural gas, and how to use them safely and wisely.
Our customer service center hours are 7:45AM to 5:00PM Monday-Friday and 7:45AM to 6:45PM on Wednesdays. Service Disconnections for non-payment have resumed. If you are experiencing difficulty paying your energy bill, we urge you to contact us for help by calling 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook& Twitter. More info: Newsroom& Events.
Customer Service Centers - Appointments and Wait Times
Customer Service Centers Hours: Monday – Friday, 7:45 AM – 5:00 PM, except holidays. Customer service hours will be temporarily extended to 6:45 PM on Wednesdays only.