My Home
- Savings Programs & Energy Tips
  - Savings Programs & Energy Tips
    
    Ideas to help educate and encourage customers to take simple steps to reduce their consumption. Learn more about: Manage My Account, My Energy Portal and SaveNow programs and rebates. Get Energy Tips and Peak Energy Day information. Learn about Smart Thermostats and Upcoming CPS Energy Events. Use our Energy Cost Calculator.
- Doing Business with Us
  - Doing Business with Us
    
    See easy ways to save and get the most out of your service
- SaveNow
  - WiFi Thermostat Rewards
    - WiFi Thermostat Rewards
      
      Choose an energy-saving device to help you save money year round
  - Efficiency Programs
    - Smart Thermostat
      - Smart Thermostat
        
        Control your home thermostat from anywhere, anytime with Smart Thermostat
    - Nest Rush Hour Rewards
      - Nest Rush Hour Rewards
        
        CPS Energy has teamed up with Nest to bring you the first thermostat that programs itself to help you save energy.
    - Cool Roof Rebate
      - Cool Roof Rebate
        
        CPS Energy has teamed up with Nest to bring you the first thermostat that programs itself to help you save energy.
  - Customer Assistance & Payment Options
    - REAP / Utility Assistance
      - REAP / Utility Assistance
        
        Through REAP, you may qualify for up to $400 per year in bill assistance
    - Affordability Discounts
      - Affordability Discounts
        
        If you’re a residential customer, you may qualify for a discount if your income is at or below 125% of federal poverty guidelines and you meet other requirements
    - Budget Payment Plan
      - Budget Payment Plan
        
        Enroll in our Budget Payment Plan, and we’ll average your bills over the past year, add a small percentage to cover environmental factors and changing fuel costs, then charge you the resulting amount each month
    - Critical Care
      - Critical Care
        
        If you or a dependent living at home must use electrically operated medical equipment, the Critical Care Program gives you additional time to pay your bills
    - Casa Verde
      - Casa Verde
        
        Learn more about Casa Verde and Free Weatherization
    - Disabled Billing Program
      - Disabled Billing Program
        
        The Disabled Citizens Billing Program allows disabled customers on Supplemental Security Income additional time to pay the net amount of their energy bills
    - Emergency Assistance Programs
      - Emergency Assistance Programs
        
        Public health agencies and community-based organizations also may have resources to help you pay your bill
    - Senior Citizen Billing Program
      - Senior Citizen Billing Program
        
        Our Senior Citizen Billing Program allows qualifying customers additional time to pay the net amount of their energy bills
    - Temporary Hardships
      - Temporary Hardships
        
        Health or financial hardships sometimes make it difficult to pay bills. We make it easy for you to set up payment plans to help you during difficult times
    - Burned Veterans' Discount
      - Burned Veterans' Discount
        
        Our Veteran’s Discount Program provides electric bill payment assistance to those who have significantly decreased abilities to regulate their core body temperatures due to severe burns received during combat
    - First Responders with Burn Injuries Discount Program
      - First Responders with Burn Injuries Discount Program
        
        We offer help to those who provide emergency response for our country to include Firefighters and Police. Our First Responders with Burn Injuries Discount Program provides electric bill payment assistance to those who have significantly decreased abilities to regulate their core body temperatures due to severe burn injuries sustained in the course of providing first responder duties.
  - Solar Options
  - Energy Cost Calculator
    - Energy Cost Calculator
      - Energy Cost Calculator
    - Bill Estimator - Small Commercial
      - Bill Estimator - Small Commercial
  - Energy Saving Tips
    - Energy Saving Tips
      
      Simple and inexpensive actions can help you save energy & money during the hot summer months. Here are some things you can do to start saving in your home.
- Moving
  - Moving
    
    We can help you start or stop service when you move.
- Safety Around My Home
  - Safety Around My Home
    
    Simple tips to avoid accidents around your home
My Business
- Save Now
  - Commercial Energy Saving Strategies
    - Commercial Energy Saving Strategies
      
      Cut your energy consumption and bills. Try some simple energy-saving measures.
  - Commercial Demand Response
    - Smart Thermostat Commercial
      - Smart Thermostat Commercial
        
        A CPS Energy Smart Thermostat is a great way to save electricity and lower the energy bill of your business. Even better, it's FREE. CPS Energy will even install it for free, too.
- Services for My Business
  - Commercial Power Quality FAQs
    - Commercial Power Quality FAQs
      
      Discover what can interrupt your power and how the culprit is found.
  - School Pipe Testing
    - School Pipe Testing
      
      Find information/forms for gas pipe testing at schools. Meet Railroad Commission of Texas requirements.
- Manage My Properties
  - Property Manager FAQs
    - Property Manager FAQs
      
      Get the answers you need. Read FAQs about Property Manager Portal to learn how it can help you.
Construction & Renovation
- Construction & Renovation
  Web Portal
  - Construction & Renovation
    Web Portal
    
    Now introducing the redesigned Construction Renovation web portal. The new portal is user-friendly and easy to navigate. Most importantly, it will allow most customers to create and manage their construction projects online, regardless of the project type.
- Step-by-Step Processes
- Online Tools
- Security Lighting Request
  - Residential Security Lighting
    - Residential Security Lighting
  - Commercial Security Lighting
    - Commercial Security Lighting
- Safety on the Job
  - Natural Gas Excess Flow Valve Customer Notification
    - Natural Gas Excess Flow Valve Customer Notification
  - Excavation Guidelines for Excavators
    - Reporting Pipeline Damage
      - Reporting Pipeline Damage
- Distributed Generation
  - Distributed Generation Resources
    - Distributed Generation Resources
      
      A variety of Distributed Generation systems are now available.
- Pole Attachment Services
  - Pole Attachment Comments
    - Pole Attachment Comments
  - NEW! Approved Contractors
    - NEW! Approved Contractors
- Construction Drawings Search
  - Construction Drawings Search
    
    Use the search feature to find copies of our most recent construction standard drawings. Please call us at (210) 353-3423 if you have any questions or suggestions.
- Alternative Residential Meter Sockets
  - Alternative Residential Meter Sockets
    
    CPS Energy is responding to global supply chain issues with temporary exceptions to our Standard Residential Meter Socket Specifications to make it easier for customers to purchase meter sockets from local suppliers.
- Distribution Electric Material Specifications Search
  - NJUNS Meeting: Jul 21 2016
    - NJUNS Meeting: Jul 21 2016
- Electric Service Standards
  - Electric Service Standards
    
    The 2021 edition of CPS Energy’s Electric Service Standards presents for the convenience of Electrical Contractors, Architects, Engineers, and others, the current standards and requirements for electric service and meter installations. It supersedes all previous editions of the Electric Service Standards. These service standards are intended to supplement the City of San Antonio Electrical Code, National Electrical Code, and National Electrical Safety Code, and to establish certain requirements that are based on experience for maintaining safe and reliable service for CPS Energy Customers.
- Gas Service Standards
  - Gas Service Standards
    
    The Damage Prevention Bill for Texas (House Bill 2295) took effect October 1998, and is known as Utilities Code Title 5, Chapter 251. This law requires most facility owners to join a notification (or one call) center and requires excavators to call 48 hours prior to digging. It also requires any notification or one call center operating in Texas to share messages they receive between the notification centers. This provision is to ensure that excavators need only make one call to notify most buried facility owners. The Dig Safely program was introduced nationwide in June 1999. Its purpose is to help protect underground utility lines from damage by excavators, and protect excavators from the effects of damage to underground lines.
Work With Us
- Procurement & Suppliers (Bids)
  - Economic Development
    - Economic Development
      
      CPS Energy by way of its electric and natural gas service contract with the General Service Administration (GSA) in Washington D.C. is a federal contractor. Consequently, we are required to report our contracting activity with large, small, minority, service-disabled, veteran, historically underutilized, HUBZone, and woman-owned businesses.
  - Materials Management
    - Warehouse Operations
      - Warehouse Operations
        
        CPS Energy storerooms including delivery hours and contact information.
  - Contract Services
    - Contract Services
      
      Learn more about the procurement process at CPS Energy and important items to consider.
  - Bid Opportunities
    - asbestos-and-lead-abatement-air-monitoring-services
      - asbestos-and-lead-abatement-air-monitoring-services
  - Register as a Supplier
    - Register as a Supplier
      
      Becoming a supplier with CPS Energy is an easy process.
  - COVID-19 Updates
    - COVID-19 Updates
  - FlexPOWER Bundle RFI
    - FlexPOWER Bundle RFI
- Career Center (Jobs)
  - Career Center (Jobs) - Apply Here
    - Career Center (Jobs) - Apply Here
  - Current Employees - Apply Here
    - Current Employees - Apply Here
Customer Support
- Ways to Pay My Bill
  - My Energy Portal
    - My Energy Portal
      
      My Energy portal offers you valuable features to help you save energy, lower your bills, and budget better than ever before
  - Service Center Locations
    - Service Center Locations
      
      Hours: Monday – Friday, 7:45AM – 5:00PM, except holidays. Hours will be temporarily extended to 6:45PM on Wednesdays only.
  - Reconnection of Service (Self-Serve)
    - Reconnection of Service (Self-Serve)
      
      Online self service form that allows you to reconnect your electrical service.
  - Automatic Payments
    - Automatic Payments
- Appointments & Wait Times
  - makeappointment
    - makeappointment
- Request Services for My Home
  - Customer Response Unit
    - Customer Response Unit
      
      CRU is dedicated to increasing community awareness of and enrollment in assistance programs, educating customers about energy efficiency and safety, and working directly with customers with unique needs.
  - Streetlight Repair Requests
    - Streetlight Repair Requests
      
      Requests for a new streetlight in an unincorporated area or another incorporated city in the CPS Energy service delivery area should be made through the local homeowner association or municipal government office.
- Outage Center
  - Sign Up for CPS Energy Alerts
    - Sign Up for CPS Energy Alerts
      
      Is your power out? Expect a call, email or text from CPS Energy
  - What Should You Do During a Power Outage?
    - What Should You Do During a Power Outage?
      
      During an outage, be prepared and stay informed.
  - Outage Causes
    - Outage Causes
  - Schedule a Callback
    - Schedule a Callback
      
      Schedule a Callback
  - Storm Update
    - Storm Update
      
      Get the last information on the winter storm.
  - Outage Tips
    - Outage Tips
      
      During an outage, be prepared and stay informed.
  - Notifi-Unsubscribed
    - Notifi-Unsubscribed
  - News Releases from Storm Uri 2021
    - News Releases from Storm Uri 2021
      
      News Releases from Storm Uri 2021
- Manage My Account (MMA)
  - Online Account Agreements
    - Online Account Agreements
      
      See our guidelines for online account agreements.
- Contact Us
  - Open Records
    - Open Records
      
      Texas law gives you the right to request access to government records or information that already exists. See our procedures for obtaining this information.
  - Claims
    - Claims
      
      CPS Energy's Claims Department is responsible for investigating and resolving property damage and personal injury claims. Claims must be submitted within 90 days of the incident.
  - Employment Verification
    - Employment Verification
About Us
- Overall Safety
  - Emergency Preparedness
    - Emergency Preparedness
  - Tree Trimming Safety
    - Tree Trimming Safety
  - Natural Gas Safety
    - Natural Gas Safety
  - Generator Safety
    - Generator Safety
  - Beware of Scammers
    - Beware of Scammers
  - Call Before You Dig
    - Call Before You Dig
  - Carbon Monoxide Poisoning
    - Carbon Monoxide Poisoning
  - Holiday Home Safety
    - Indoor Safety
      - Indoor Safety
        
        Make your home a safe haven. We have some safety tips to help make that happen.
  - Theft of Service
    - Theft of Service
  - Mylar Balloon & Kite Safety
    - Mylar Balloon & Kite Safety
  - Gas Pilot Lighting
    - Gas Pilot Lighting
  - Winter Emergency Preparedness
    - Winter Emergency Preparedness
  - Work Zone Safety
    - Work Zone Safety
  - Theft of Energy
    - Theft of Energy
      
      Theft of service is unlawful and can be fatal.
  - Copper Theft
    - Copper Theft
      
      Copper theft is against the law and unsafe.
  - Working with Electrical Equipment
    - Working with Electrical Equipment
      
      Work safely on electrical equipment. Following these guidelines can help.
  - Outdoor Safety
    - Outdoor Safety
      
      We have some important outdoor safety tips for adults and children.
  - water-and-energy
    - water-and-energy
      
      Be mindful of using electricity or natural gas near water or following floods.
  - Electrical Storms
    - Electrical Storms
      
      Stay safe during stormy conditions. Follow these helpful tips.
- Approved Rate Request
  - Approved Rate Request
    
    The San Antonio City Council approved CPS Energy’s request to implement a 3.85% base rate increase and a regulatory asset that will allow CPS Energy to recover paid and legitimate Winter Storm Uri fuel costs. The City Council vote follows the unanimous approval by the CPS Energy Board of Trustees on January 10, 2022. The rate increase and regulatory asset went into effect on March 1, 2022.
- Community
  - Upcoming Events
    - Upcoming Events
  - Give to REAP
    - Give to REAP
  - Lakes & Parks
    - Lake Fees and Hours
      - Lake Fees and Hours
        
        View hours of operation and fees for Braunig and Calaveras lakes and parks.
    - Lake Reservations
      - Lake Reservations
        
        Reserve a spot for camping or picnicking at Calaveras or Braunig lake.
  - Internship Program
    - Corporate College Internship Program
      - Corporate College Internship Program
        
        Our Corporate College Internship Program (CCIP), is designed to meet the industry’s rapidly changing workforce needs by providing local San Antonio college students with public utility career experience.
    - SITE Program - Distribution Services & Operation
      - SITE Program - Distribution Services & Operation
        
        The CPS Energy Students Interested In Technical Education (SITE) – Distribution internship program is designed to promote higher education for professional careers in public utilities.
    - SAFE Internships
      - SAFE Internships
        
        The CPS Energy Student Assistance for Education (SAFE) Program is designed to promote higher education for professional careers in public utilities .
    - SITE Program - Students Interested in Technical Education (SITE)
      - SITE Program - Students Interested in Technical Education (SITE)
        
        The CPS Energy Students Interested In Technical Education (SITE)
  - Speakers Team
    - Speakers Team
      
      Invite us to your meeting. Hear about customer and environmental programs, strategic initiatives and other interesting topics.
  - Social Media
    - Social Media
      
      Connect with us through many social media channels.
  - Field Service Project – Utility Data Contractors
    - Field Service Project – Utility Data Contractors
  - Agency Partner Portal
    - Agency Portal Terms
      - Agency Portal Terms
  - UW Golf Tournament
    - UW Golf Tournament
  - Morning Glen Electric Service Community Meeting
    - Morning Glen Electric Service Community Meeting
- Environment
  - Air Monitoring Stations
    - Air Monitoring Stations
      
      Ensuring clean air for our community and neighbors.
  - Coal Combustion Residuals
  - Habitat Conservation Plan
    - Habitat Conservation Plan
  - SAMA Environmental Seminar
    - SAMA Environmental Seminar
  - Our Flexible Path
    - Flexible Path Survey Final Results
      - Flexible Path Survey Final Results
        
        Flexible Path Survey Results
- Who We Are
  - Senior Leadership
    - Senior Leadership
  - CPS Energy Honors and Awards
    - CPS Energy Honors and Awards
  - Company Financial Information
    - Pension Information
      - Pension Information
        
        View reports and information related to our pension plan.
    - Understanding Your CPS Energy Bill
      - Understanding Your CPS Energy Bill
        
        Learn how to read your bill and understand all the different costs. Learn how fuel charges can impact customers' bills.
    - Unclaimed Funds
      - Unclaimed Funds
        
        Search our database to see if you might be owed unclaimed funds.
    - Unclaimed Funds
      - Unclaimed Funds
        
        Search our database to see if you might be owed unclaimed funds.
    - Understanding Your CPS Energy Bill
      - Understanding Your CPS Energy Bill
        
        Learn how to read your bill and understand all the different costs. Learn how fuel charges can impact customers' bills.
  - Board of Trustees
    - Board Meetings and Presentations
      - Board Meetings and Presentations
        
        View Meeting Notices and Presentations related to our Board of Trustees.
    - FAQs for the CPS Energy Board Meetings
      - FAQs for the CPS Energy Board Meetings
    - Tele-Town Halls
      - Tele-Town Halls
    - Tele-Town Hall Livestream
      - Tele-Town Hall Livestream
  - Citizens Advisory Committee (CAC)
    - Citizens Advisory Committee (CAC) Meetings
      - Citizens Advisory Committee (CAC) Meetings
        
        View Meeting Notices and Minutes related to our Citizens Advisory Committee (CAC).
  - Rates
    - Rates
  - Customer Value @ A Glance
    - Customer Value @ A Glance
  - Our New Energy Economy
    - Our New Energy Economy
  - CPS Energy Celebrates 75 Years
    - CPS Energy Celebrates 75 Years
      
      This year marks our 75th anniversary of being owned by the city of San Antonio. That’s 75 years of providing safe, reliable, and affordable electric and gas services to the Greater San Antonio community.
  - Recruitment and Compensation
    - Recruitment and Compensation
      
      Read about our five-member Board of Trustees.
  - 2017-18 Annual Report
    - 2017-18 Annual Report
  - CPS Energy former Board of Trustees
    - CPS Energy former Board of Trustees
- Rate Advisory Committee (RAC)
  - Rate Advisory Committee (RAC)
    
    The RAC is made up of 21 members comprised of 11 appointees by the CPS Energy Board of Trustees, including Mayoral appointees and 10 City Council appointees. Members of the RAC will devote the necessary time and energy to learn about the utility business and the rate design function that allows utilities to recover their costs to provide service. This effort will help them understand and provide thoughtful input and perspectives regarding CPS Energy’s rate structure and rate design options.
- Stakeholder Engagement
  - Stakeholder Engagement
- Newsroom
  - Newsroom
    
    See our latest blogs and news releases highlighting our services and accomplishments.
- Programs & Services
  - Save for Tomorrow Energy Plan (STEP)
    - Save for Tomorrow Energy Plan (STEP)
  - Electric Vehicles (EV)
    - Electric Vehicles - EV Charging Solutions
      - Electric Vehicles - EV Charging Solutions
  - Energy Delivery
    - Common Voltage Disturbances
      - Common Voltage Disturbances
        
        See what factors may lead to power failures.
    - Common Power Quality Terms
      - Common Power Quality Terms
        
        Become familiar with power industry terms.
    - Importance of Proper Grounding
      - Importance of Proper Grounding
        
        Proper grounding is important for safety. View common connection problems.
    - Residential Power Quality FAQs
      - Residential Power Quality FAQs
        
        Power out or lights flickering at your home? Find out what could be causing the problems and actions you may want to take.
  - Energy Generation
    - Natural Gas
      - Natural Gas
        
        Natural gas is a traditional clean and efficient generation source. It's great for homes, too.
    - Coal
      - Coal
        
        Low-sulfur coal makes up a large portion of our energy generation portfolio.
    - Wind
      - Wind
        
        We invest in wind energy to provide clean power to our customers. We lead the nation in purchased wind energy.
    - Nuclear Energy
      - Nuclear Energy
        
        Nuclear energy has been a clean, reliable source of power for decades.
    - Solar Power
      - Solar Power
        
        Turning bright sunny days into renewable solar power.
    - Landfill Gas
      - Landfill Gas
        
        We receive megawatts from mega-waste. Our renewable energy portfolio includes power from local landfills.
    - Tuttle Decommission Project
      - Tuttle Decommission Project
  - Smart Grid
    - Smart Meter Opt Out Form (Paper version)
      - Smart Meter Opt Out Form (Paper version)
        
        Under CPS Energy’s Smart Meter Xchange Program, single family residential customers are provided the option to exchange a smart meter with a meter that requires a field visit.
- Road Closures and Infrastructure Projects
  - Blossom Substation
    - Blossom Substation
      
      The new substation will supply electric power to homes and businesses in the immediate area, largely using existing lower-voltage distribution lines.
  - Coliseum to Kirby Transmission Line
    - Coliseum to Kirby Transmission Line
      
      An existing double circuit 138 kV transmission line will be rebuilt between the Coliseum and Kirby Substations.
  - Grandview to Coliseum Transmission Line
    - Grandview to Coliseum Transmission Line
  - Hunt Lane to Pinn Road Transmission Line Rebuild Project
    - Hunt Lane to Pinn Road Transmission Line Rebuild Project
  - Five Points to Westside Transmission Project
    - Five Points to Westside Transmission Project
  - Braun Rd and Braun Willow Project
    - Braun Rd and Braun Willow Project
  - TCEQ awards CPS Energy grant
    - TCEQ awards CPS Energy grant
  - Blanco & W. Bitters Project
    - Blanco & W. Bitters Project
  - Whispering Oaks Service Reliability Project
    - Whispering Oaks Service Reliability Project
      
      Whispering Oaks Service Reliability Project
  - Hollywood Park / Hill Country Village
    - Hollywood Park / Hill Country Village
      
      As part of our ongoing commitment to deliver reliable natural gas service, we routinely evaluate our system and perform maintenance to underground natural gas mains as needed.
  - Mission Ridge Community
    - Mission Ridge Community
      
      Our contractor, Zachry, will soon begin a service reliability project consisting of replacing 8,400 feet of underground cable and associated pad mount transformers.
  - Inwood / Deerfield Communities
    - Inwood / Deerfield Communities
  - Natural Gas Infrastructure Survey
    - Natural Gas Infrastructure Survey
  - Merida to Westside Transmission Line Rebuild
    - Merida to Westside Transmission Line Rebuild
      
      An existing double circuit 138 kV transmission line will be rebuilt between the Coliseum and Kirby Substations.
  - Shavano Park Pole Replacement
    - Shavano Park Pole Replacement
  - Fair Oaks Ranch
    - Fair Oaks Ranch
  - Midtown Substation
    - Midtown Substation
  - Scenic Loop Substation & Transmission Line Project
    - Scenic Loop Substation & Transmission Line Project
  - Ingram Park Mall - Overhead Infrastructure Replacement
    - Ingram Park Mall - Overhead Infrastructure Replacement
      
      As the electric and natural gas utility in the Greater San Antonio area, we are committed to providing reliable power, so customers’ lights and natural gas turn on quickly, operate safely and remain affordable. As such, we are committed to improving infrastructure to ensure we provide the highest level of customer service and reliability to our community.
  - Tezel Substation
    - Tezel Substation
  - Service Reliability Conversion Projects
    - Jung Road & Stahl Road Area
      - Jung Road & Stahl Road Area
        
        In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
    - Rittiman Road & Castle Cross Area
      - Rittiman Road & Castle Cross Area
        
        In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
    - Redland Road & Bulverde Road Area
      - Redland Road & Bulverde Road Area
        
        In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
    - Wurzbach Pkwy & Vista Del Norte (North)
      - Wurzbach Pkwy & Vista Del Norte (North)
        
        In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
    - Wurzbach Pkwy & Vista Del Norte (South)
      - Wurzbach Pkwy & Vista Del Norte (South)
        
        In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
    - FM1516 & Crestway
      - FM1516 & Crestway
        
        In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
    - Jones Maltsberger & Burning Trail
      - Jones Maltsberger & Burning Trail
        
        In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
    - Hunters Creek Subdivision
      - Hunters Creek Subdivision
        
        In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
  - Olympia Cable Replacement Project
    - Olympia Cable Replacement Project
  - Ridge Creek Project
    - Ridge Creek Project
  - Cinco Lakes, Luckey Ranch, Canyon Crossing & Surrounding Communities Reliability Project
    - Cinco Lakes, Luckey Ranch, Canyon Crossing & Surrounding Communities Reliability Project
      
      In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
- CPS Energy's Winter Preparedness
  - CPS Energy's Winter Preparedness
    
    We believe in year-round Reliability! We want our community to know what we are doing to prepare as the weather gets colder. We are working on three key areas of improvement: weatherization, infrastructure, and communications.
- Teacher & Student Resources
  - Teacher & Student Resources
    
    Teachers, check out our online games and printable activities to make your students e-Smart! Students can learn about electricity and natural gas, and how to use them safely and wisely.
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Our customer service center hours are 7:45AM to 5:00PM Monday-Friday and 7:45AM to 6:45PM on Wednesdays. Service Disconnections for non-payment have resumed. If you are experiencing difficulty paying your energy bill, we urge you to contact us for help by calling 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook & Twitter. More info: Newsroom & Events.

Customer Service Centers - Appointments and Wait Times

Customer Service Centers Hours: Monday – Friday, 7:45 AM – 5:00 PM, except holidays.
Customer service hours will be temporarily extended to 6:45 PM on Wednesdays only.

CPS Energy Service Center

Make an Appointment

Hours of Operation:

Monday – Friday, 7:45AM – 5:00PM, except holidays
Customer service hours will be temporarily extended to 6:45PM on Wednesdays only.
CLOSED: Saturday & Sunday

Estimated wait times are refreshed every five (5) minutes.

Bypass the lines and take care of all of your billing and account needs from the comfort of your home with Manage My Account.

Northside

754 NW Loop 410, Suite 102
San Antonio, TX 78216

Hours: Monday - Friday, 7:45 AM - 5:00 PM

This CPS Energy location is closed.

Eastside

4525 Rigsby Ave.
Ste. 112
San Antonio, TX 78222

Hours: Monday - Friday, 7:45 AM - 5:00 PM

This CPS Energy location is closed.

Southside

660 S.W. Military Dr.
San Antonio, TX 78221

Hours: Monday - Friday, 7:45 AM - 5:00 PM

This CPS Energy location is closed.

Westside

803 Castroville Rd.
#406
San Antonio, TX 78237

Hours: Monday - Friday, 7:45 AM - 5:00 PM

This CPS Energy location is closed.