Our customer service center hours are 7:45AM to 5:00PM Monday-Friday and 7:45AM to 6:45PM on Wednesdays. Service Disconnections for non-payment have resumed. If you are experiencing difficulty paying your energy bill, we urge you to contact us for help by calling  210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Customer Service Centers - Appointments and Wait Times

Customer Service Centers Hours: Monday – Friday, 7:45 AM – 5:00 PM, except holidays.
Customer service hours will be temporarily extended to 6:45 PM on Wednesdays only.

 
 

Hours of Operation:

  • Monday – Friday, 7:45AM – 5:00PM, except holidays
  • Customer service hours will be temporarily extended to 6:45PM on Wednesdays only.
  • CLOSED: Saturday & Sunday

Estimated wait times are refreshed every five (5) minutes.

Bypass the lines and take care of all of your billing and account needs from the comfort of your home with Manage My Account.

Northside
754 NW Loop 410, Suite 102
San Antonio, TX 78216

Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.

Eastside
4525 Rigsby Ave.
Ste. 112
San Antonio, TX 78222

Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.
Southside
660 S.W. Military Dr.
San Antonio, TX 78221

Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.

Westside
803 Castroville Rd.
#406
San Antonio, TX 78237

Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.