Scheduled maintenance planned starting 7:00pm Friday, December 14 through 7:00am Sunday, December 16.  During this time, our automated phone system, Manage My Account, online forms, and all CPS Energy web portals will not be available. We will not be able to take payments in any form during this time. Thank you for your patience.

Construction Service Improvement (CSI)


The Construction Service Improvement program is an important initiative intended to help the Energy Delivery Services and Gas Delivery team deliver the best customer service for contractors and developers. We recently identified key areas where we can improve our processes and technology to better meet our customer’s project energy needs.

To Contact Customer Service Improvements for Web Portal Assistance:
Call - 210-353-2450
Email -

For electric and natural gas service or lighting requests of residential and commercial customers and commercial developments, or status information, please send an email to: or call (210) 353-4050

If you’re not completely satisfied with the service you are receiving from us, we want to hear from you at 210-353-4001.