Commitment to help our customers is one of our core values. We offer products, services and advice to help our customers manage their energy use and billing. Customers can pay their energy bills in a variety of ways. Assistance programs can also help fill in the gap when life events happen and help is needed. Learn More
Please use Manage My Account (MMA) or call us at (210) 353-2222 to set up a payment plan.
CPS Energy has a variety of money-saving and general assistance programs designed to help qualifying customers. Some of CPS Energy’s assistance programs include:
Although we resumed normal disconnection processes, we want to help customers avoid disconnection. Customers who are on a payment plan and making their payments won't be disconnected. Our policy is not to disconnect services during a National Weather Service Heat Advisory for our service area, or the 48 hours following a Heat Advisory.
Past due customers are eligible for disconnection anytime between 42 to 64 days after their bill is issued. See the phased in approach of resuming disconnects for nonpayment of past due bills below.
For more information on resuming normal operations please visit our Newsroom.
If you are experiencing financial hardship and need payment assistance, we urge you to call us at (210) 353-2222 to set up a payment plan. Our energy experts can talk you through our payment plan options and assist you with a strategy to catch up on missed payments and bring your account current if you are behind. We can also help you determine if you qualify for Assistance Programs that are available to supplement utility bill payments for qualified participants.
If you haven't done so already, sign up for Manage My Account (MMA).
Remember we will NEVER call you and demand payment or threaten disconnection – but scammers will. So don’t be fooled by them. Learn more about Scammers.
CPS Energy in partnership with the City of San Antonio is no longer accepting new ARPA utility assistance program applications after September 30, 2022. If you submitted an application prior to the end of the program, we will continue to work on determining eligibility to process your application in accordance to program guidelines.
To inquire about your application status:
Electric or Gas Emergency?
Call 210-353-HELP (4357)
Billing or Service Questions?