We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

For the safety of our customers and employees, face coverings are highly suggested, but not required.  Please let us know if you need assistance.  Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday.  

Disabled Citizens' Billing Program

 

Our Residential Disabled Citizens' Billing Program allows disabled customers on Supplemental Security Income (SSI) additional time to pay the net amount of their energy bills.

If you qualify:

  • You have 25 days, instead of the normal 16 days, to pay your monthly bill.

To qualify:

  • The person who is on SSI must be the person whose name is on the CPS Energy account.

The rules:

  • You must have your account re-evaluated every year.
  • The program is only applicable to the home in which you currently live.

Apply for the Disabled Citizens' Billing Program by printing and completing an application, by visiting one of our customer service centers, or call (210) 353-2222.

Apply for the program or learn more about supplemental security income.

Work1