CPS Energy’s offices, customer service centers, and the call center will be closed on Monday, July 4, 2022 in observance of Independence Day. Offices will reopen Tuesday, July 5 at 7:45AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.  

Starting Friday, July 1 our Customer Service Center hours will be: 7:45AM to 5:00PM Monday-Friday (except holidays).

Emergency Assistance Programs

 

Even if you don’t qualify for our assistance programs, public health agencies and community-based organizations are ready to help. Of course, CPS Energy cannot obtain financial assistance for you. You must contact the appropriate agencies for additional information and applications.

Here are some other things to keep in mind:

  • Agency funds may be limited.
  • The amount of assistance you may be eligible to receive will vary from program to program.
  • Proof of eligibility will be required. And requirements will vary between programs.

Contact these agencies if you need temporary assistance and/or are in danger of having your service disconnected: