We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.


Discount for First Responders with Burn Injuries


The First Responders with Burn Injuries Discount program provides for a $94.00 discount to qualified residential electric rate customers for the months of April to October of every year. In order to be eligible, all the following conditions must be met:

  • Applicant must be a first responder who has a significantly decreased ability to regulate his or her body’s core temperature because of severe burn injuries sustained in the course of providing first responder duties.
  • Applicant must provide confirmation from a medical facility, such as San Antonio Medical Military Center (SAMMC) which treats military personnel and civilians, that Applicant has a significantly decreased ability to regulate his or her body’s core temperature due to severe burns. The Applicant must provide medical confirmation every 24 months to continue participation in the Program.
  • The discount may only be used on the Applicant’s energy account at their primary residence where they currently reside. The discount will apply even if the first responder is not the customer of record.

If the Applicant meets the above-stated conditions, Applicant shall complete Part A. Part B must be completed and submitted by a physician of a medical facility indicating that the Applicant meets the first bullet requirement. Please ensure all information is correct and provided in a timely manner.

If you have any questions, please call CPS Energy at (210) 353-4838 to speak to a CPS Energy Representative

For more information: