We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Senior Citizen Late Payment Waiver

 
senior-guidelines

CPS Energy residential customers who meet the following eligibility requirements qualify to have late payment charges waived:

  • Individual 60 years of age or older
  • Be the person whose name is on the utility bill (customer of record)
  • Income at or below 125% of Federal Poverty Guidelines

Financial income eligibility requirements are outlined in the chart to the right.
 
For those households with more than 8 members, add $5,200 per year ($450 per month) per additional member.
 
How to Apply

Customers interested in participating in the Senior Citizen Late Payment Waiver can apply by completing the following form:

 

You may also call (210) 353-6777 to get a status on your application.