SYSTEM MAINTENANCE: To improve your customer experience, we are performing maintenance to our systems. Manage My Account, our automated phone system and all payment systems will be unavailable starting Friday, December 13 at 8 p.m. until Sunday, December 15 at 7 a.m. Thank you for your understanding.

Please keep in mind CPS Energy will never call and threaten to disconnect or suspend service if immediate payment is not received.

Senior Citizen Late Payment Waiver

 
senior-guidelines

CPS Energy residential customers who meet the following eligibility requirements qualify to have late payment charges waived:

  • Individual 60 years of age or older
  • Be the person whose name is on the utility bill (customer of record)
  • Income at or below 125% of Federal Poverty Guidelines

Financial income eligibility requirements are outlined in the chart to the right.
 
For those households with more than 8 members, add $5,200 per year ($450 per month) per additional member.
 
How to Apply

Customers interested in participating in the Senior Citizen Late Payment Waiver can apply by completing the following form:

 

You may also call (210) 353-6777 to get a status on your application.