Service Disconnections for non-payment resumes in September as we move toward normal business operations. Read more here  If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook and Twitter.  More info: NewsroomStorm Updates & Events

We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 AM to 5:00 PM Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Senior Citizen Late Payment Waiver

 
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CPS Energy residential customers who meet the following eligibility requirements qualify to have late payment charges waived:

  • Individual 60 years of age or older
  • Be the person whose name is on the utility bill (customer of record)
  • Income at or below 125% of Federal Poverty Guidelines

Financial income eligibility requirements are outlined in the chart to the right.
 
For those households with more than 8 members, add $5,200 per year ($450 per month) per additional member.
 
How to Apply

Customers interested in participating in the Senior Citizen Late Payment Waiver can apply by completing the following form:

 

You may also call (210) 353-6777 to get a status on your application.