My Energy Portal is now available for customers enrolled in Manage My Account to view energy usage data. AutoPay resumed Friday, February 26, 2021. Customers who want to cancel their enrollment in AutoPay can do so in Manage My Account or by calling (210) 353-6110 during regular business hours.  Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates.

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Gas Appliance Rebate Qualifications


CPS Energy offers the following rebates on gas appliances:

  • $100 on any make or model of natural gas clothes dryer
  • $50 on natural gas water heaters -- any size, make, model, both tank and tank-less
  • $50 on a natural gas cooktop or gas stove

To qualify:

  • Rebate recipient must be a CPS Energy natural gas customer
  • Customers must supply an active CPS Energy account number; rebates will be given as a credit to the account
  • Rebates are limited to one gas water heater, one gas clothes dryer and one gas cooktop/stove per household
  • Appliances must be installed at the address corresponding to the CPS Energy account number
  • Customers must provide a legible copy of product receipt itemizing the equipment and purchase date
  • Appliance purchase and installation date must be between January 1, 2021 and December 31, 2021
  • Customers must complete Natural Gas Appliance Rebate Form and submit it to CPS Energy by December 31, 2021

Additional guidelines:

  • Rebates are offered on a first-come basis until available funds are exhausted or the program is discontinued
  • Upon request, customer agrees with physical inspection of site for verification of installation
  • Applications are also subject to verification
  • The natural gas appliance rebate cannot be used in conjunction with other CPS Energy natural gas rebates

Submit your natural gas appliance rebate form with copies of receipts/invoices to:

CPS Energy Efficiency Rebate Program
Mail Drop RT0301
P. O. Box 1771
San Antonio, Texas 78296-1771




Questions regarding our Natural Gas Appliance Rebate? Call 210-353-2SAV (2728).