My Energy Portal is now available for customers enrolled in Manage My Account to view energy usage data. AutoPay resumed Friday, February 26, 2021. Customers who want to cancel their enrollment in AutoPay can do so in Manage My Account or by calling (210) 353-6110 during regular business hours.  Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates.

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Gas Conversion Rebate Qualifications


Get a CPS Energy rebate up to $1,100 when you convert from electric to a natural gas dryer, cooktop/stove or water heater.

To qualify:

  • The rebate recipient must be a CPS Energy natural gas customer.
  • The Natural Gas Conversion Rebate will be given as a credit on your CPS Energy account.
  • Customer must include legible detailed copy of product receipt and/or contractor’s invoice.
  • Contractor information must be included on application.
  • Appliance must be installed at the address corresponding to the CPS Energy account number.
  • Rebate will cover cost of appliance, labor, permit fees and materials up to a maximum:
    • Gas Water Heater - $1,100 with $400 for each additional gas water heater
    • Gas Dryer - $195.00
    • Gas Cooktop/Stove - $125.00
  • Appliance purchase and installation date must be from January 1, 2021 to December 31, 2021.
  • Customers must complete Natural Gas Conversion Rebate Form and submit it to CPS Energy by December 31, 2021 to qualify.
  • Upon request, customer agrees with physical inspection of site for verification of installation. Inspection will be at the discretion of CPS Energy.
  • Applications are subject to verification.
  • The Natural Gas Conversion Rebate cannot be used in conjunction with other CPS Energy Natural Gas Rebates.
  • This opportunity is offered to CPS Energy natural gas customers on a first-come basis until available funds are exhausted or the program is discontinued.

Natural Gas Conversion Rebate form and copies of receipts/invoices should be submitted to:

CPS Energy Efficiency Rebate Program
Mail Drop RT0301
P. O. Box 1771
San Antonio, Texas 78296-1771



Questions regarding our Natural Gas Appliance Rebate? Call 210-353-2SAV (2728).