Billing or service questions? Call (210) 353-2222
 
 

Manage Your Account

CPS Energy offers you a variety of online account services. Your online account provides a convenient way for you to view and/or pay your utility bill; start, stop, and/or transfer service; make payment plans and update your account information. By managing and maintaining your account online, you agree to abide by the terms and conditions of this Usage Agreement.


4. Pay Your Bill Online

You may use your online account to pay your CPS Energy utility bill using your personal or business checking or savings accounts. By paying your utility bill through your online account, you are authorizing CPS Energy to make a withdrawal from your bank account, in the dollar value entered by you in your payment instructions, through the Automated Clearing House (ACH) Network. If your financial institution does not honor a withdrawal for any reason, including insufficient funds, incorrect account number or using a closed account, CPS Energy may charge your utility account applicable return item fees and/or late payment fees in accordance with the CPS Energy Rules and Regulations.

In the event an incorrect amount of funds is debited from your bank account, due to the fault of CPS Energy, CPS Energy will be responsible for correcting and returning the improperly debited funds to your bank account, and, if applicable, for any incurred charges directly relating to improperly debited funds.

By using your online account, your payment will be posted to your CPS Energy utility account the day you specify it to be paid if that payment is made on or before 3 p.m., Central Standard Time (CST) on a CPS Energy business day. Payments may be scheduled up to 60 days in advance. You may have up to 5 scheduled payments pending at any one time.

If you have selected to store your bank information as part of your online account, only the last four digits on your Routing/Transit Number and Account Number will be displayed.

NOTE: It may take a few days for your bank account to reflect CPS Energy’s withdrawal of the payment amount.