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We are currently experiencing longer than normal wait times on our Customer Service phone lines.  For self-service options, you may access our online resources, including Manage My Account, My Energy Portal, and Ways to Pay. If you need to speak to an Energy Advisor, you can also Schedule a Callback.  Thank you for your understanding. 

OUTAGE CENTER
View Current Outages
Emergency Preparedness & Safety Tips
Report an Outage
Sign Up for Energy Alerts
Generator Safety
Electric/Gas Emergency? Call 210-353-4357

Stay on Top of Power Outages:

If your power goes out, we can send you an Outage Alert  letting you know when to expect your service to be restored. We need to have up-to-date contact information for you to send you alerts. Please be sure you are signed up for Manage My Account with your phone number and email address. You can select the type of alerts you will receive from us.

Stay informed with our outage map and follow us on Facebook and Twitter for updates.

 
 

ERCOT:

Electric Reliability Council of Texas (ERCOT) manages the flow of electric power for more than 26 million customers in Texas.

  • Track statewide electricity demand at ERCOT.com and view daily peak demand forecast, current load, and available generation.
  • Sign up for the ERCOT mobile app (available for download at the Apple App Store and Google Play).
  • Follow ERCOT  on Twitter (@ERCOT_ISO) and Facebook (Electric Reliability Council of Texas).

Helpful Information:

Other Helpful Phone Numbers:

Manage My Account

My Home

My Business

About CPS Energy

Contact Us

Electric or Gas Emergency?
Call 210-353-HELP (4357)

Billing or Service Questions?
Residential 210-353-2222
Business 210-353-3333

Schedule a Callback