System Maintenance: On Thursday, July 9, 2026, from 8:00 p.m. - 10:00 p.m., we will be performing maintenance on our systems. During this time, Manage My Account, online outage reporting, and all other web portals will be unavailable. We will still be able to process emergency gas and electric requests by calling 210-353-HELP (4357) or 1-800-870-1006.
Customer Service Centers - Appointments and Wait Times
Customer Service Centers Hours: Monday – Friday, 7:45 AM – 5:00 PM, except holidays.
Hours of Operation:
- Monday – Friday, 7:45AM – 5:00PM, except holidays
- CLOSED: Saturday & Sunday
Estimated wait times are refreshed every five (5) minutes.
Bypass the lines and take care of all of your billing and account needs from the comfort of your home with Manage My Account.
Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.
Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.
Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.
Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.
