We are committed to customer service at CPS Energy. We encourage our customers to call us if they have a problem with their electrical service, an electrical or gas emergency, a question about their billing statement, or other issues that warrant our immediate attention. If lines are busy, try our Virtual Hold feature. Just leave your phone number and schedule a time for a customer service representative to call you back at a time that works for you.

Contact Us By Phone:

• Service problem or emergency: (210) 353-HELP (4357) 
• Toll-free: (800) 870-1006
• For hearing-impaired customers: (210) 353-2224
• For questions regarding your bill: (210) 353-2222
• For a specific CPS Energy employee: (210) 353-2000

Contact Us By Mail:

CPS Energy
P.O. Box 1771
San Antonio, TX 78296

Visit One of Our Customer Service Centers:

Our centers are open weekdays from 7:30 a.m. to 5:00 p.m. at the following locations:

• 911 S. W.W. White at Lone Oak Mall
• 803 Castroville Road, Suite 406 at Las Palmas Center
• 7000 San Pedro, near Oblate

 For Open Records or other requests or issues, e-mail us at feedback@cpsenergy.com