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Customer Service Centers - Appointments and Wait Times

Customer Service Centers Hours: Monday – Friday, 7:45 AM – 5:00 PM, except holidays.

 
Make an Appointment
Schedule a CPS Energy Callback
 

Hours of Operation:

  • Monday – Friday, 7:45AM – 5:00PM, except holidays
  • CLOSED: Saturday & Sunday

Estimated wait times are refreshed every five (5) minutes.

Bypass the lines and take care of all of your billing and account needs from the comfort of your home with Manage My Account.

Northside
754 NW Loop 410, Suite 102
San Antonio, TX 78216
Directions

Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.
Eastside
4525 Rigsby Ave.
Ste. 112
San Antonio, TX 78222
Directions

Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.
Southside
660 S.W. Military Dr.
San Antonio, TX 78221
Directions

Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.
Westside
803 Castroville Rd.
#406
San Antonio, TX 78237
Directions

Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.

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About CPS Energy

Contact Us

Electric or Gas Emergency?
Call 210-353-HELP (4357)

Billing or Service Questions?
Residential 210-353-2222
Business 210-353-3333

Schedule a Callback