Service Disconnections for non-payment resumes in September as we move toward normal business operations. Read more here  If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook and Twitter.  More info: NewsroomStorm Updates & Events

We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 AM to 5:00 PM Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Report Utility Service Theft

 

This is an anonymous reporting tool.

Please complete the form below so we will have all the pertinent information needed to share with the investigators.


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 Theft of electrical service
 Theft of gas service
 Theft of gas and electrical service
 Vandalism of CPS Energy property
 Copper Theft
 Other (Please explain below):
 
 
 
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Actual address, cross streets, or general location

 

Supporting evidence provides our department a means to expedite concerns.  If available, up to three photos can be uploaded to this report.

 
 
 
 
 Dog(s)
 Gate
 Known criminal activity
 Other (Please explain below):
 

 
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