We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Report Utility Service Theft

 

This is an anonymous reporting tool.

Please complete the form below so we will have all the pertinent information needed to share with the investigators.


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 Theft of electrical service
 Theft of gas service
 Theft of gas and electrical service
 Vandalism of CPS Energy property
 Copper Theft
 Other (Please explain below):
 
 
 
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Actual address, cross streets, or general location

 

Supporting evidence provides our department a means to expedite concerns.  If available, up to three photos can be uploaded to this report.

 
 
 
 
 Dog(s)
 Gate
 Known criminal activity
 Other (Please explain below):
 

 
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