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We are currently experiencing longer than normal wait times on our Customer Service phone lines.  For self-service options, you may access our online resources, including Manage My Account, My Energy Portal, and Ways to Pay. If you need to speak to an Energy Advisor, you can also Schedule a Callback.  Thank you for your understanding. 

Customer Service Form

Residential Billing Issues

CPS Energy offers you a variety of online account services. Your online account provides a convenient way for you to view and/or pay your utility bill; start, stop, and/or transfer service; make payment plans and update your account information.  Sign up for Manage My Account.

 
 
 
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Ex: [email protected]
 
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Ex: 2105551234
 
Ex: 2105551234
 
Ex: 2105551234
 
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If you are having trouble with our CAPTCHA security and you are unable to submit a form, please call us at 210-353-6023 or email us [email protected]. If you need to request an accommodation due to a disability, please send an e-mail to [email protected] to let us know the nature of your request. We are here to help you.

 

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About CPS Energy

Contact Us

Electric or Gas Emergency?
Call 210-353-HELP (4357)

Billing or Service Questions?
Residential 210-353-2222
Business 210-353-3333

Schedule a Callback