Residential Resolve Billing Issues Form

CPS Energy’s offices and customer service centers will be closed on Friday, May 2, 2025, in observance of the Battle of Flowers Parade. We will reopen on Monday, May 5, at 7:45AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).

Customer Service Form

Residential Billing Issues

CPS Energy offers you a variety of online account services. Your online account provides a convenient way for you to view and/or pay your utility bill; start, stop, and/or transfer service; make payment plans and update your account information. Sign up for Manage My Account.

CPS Energy Account Number

10-digit number that starts with 300

Last Four Digits of Social Security Number

Current Service Address

Name

Street Address 1

Street Address 2

City

State

Zipcode

Comments Section

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Email Address

Ex: [email protected]

Primary Phone Number

Ex: (210) 555-1234

Secondary Phone Number

Ex: (210) 555-1234

Fax Number

Ex: (210) 555-1234