DeAnna Hardwick leads the Customer Strategy teams composed of Community Impact, Customer Experience Operations, Customer Value Optimization, Enterprise Customer Experience, Resolutions & Solutions, and Corporate Communications & Marketing.
Prior to her current role, she served as Executive Vice President of Customer Strategy. Under her leadership, Customer Strategy developed innovative approaches to serving customers impacted by the pandemic, including our Customer Outreach Resource Effort (CORE) team.
DeAnna started her career at CPS Energy in 2015 when she was hired as a call center leader. Since then, she has risen through the ranks of CPS Energy as a leader with great compassion for our customers.
Before joining CPS Energy, DeAnna spent 15 years working at various Fortune 100 companies, where she was charged with delivering easily accessible and exceptional customer experiences.
DeAnna holds a Bachelor of Science in Business Management from the University of Phoenix and is also a graduate of the University of Idaho Energy Executive Course and the Rice Advanced Management Program. She has participated in multiple leadership programs, including, the National Forum for Black Public Administrators, San Antonio Women’s Chamber of Commerce, Leadership Texas Class of 2022, and Leadership San Antonio Class 47. DeAnna also enjoys supporting initiatives from board rooms, having served on the ITRON Outcome Strategic Advisory Board (OSAB) and has recently been added to the Boysville Board.
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