An in-store retail cash payment is an in-store payment service that allows customers to pay for their CPS Energy utility bill at the check-out stand while purchasing other items at specific retailers. The network encompasses thousands of retail locations across the US. The sales associate at the cash register will scan a barcode provided on the customer's bill or generated through our payment portal and printed or displayed on their cellphone.

• Fee for In-Store Retail Cash Payments:  $1.99 per transaction
• Local Retail Locations – H-E-B, CVS, Walgreens, Dollar General, 7-Eleven, Family Dollar, Stripes, and Pilot Flying J locations.
  • All retail locations will accept cash. 
  • Some retailers can also accept debit as a form of payment – H-E-B, Dollar General, Family Dollar, and Pilot Flying J locations.

Learn more by visiting our In-store Retail Cash Payments Frequently Asked Questions (FAQs).

Explore our new Enhanced Payment options that provide flexibility and convenience for our customers. In addition to accepting major credit cards like Visa, Mastercard, Discover, and American Express, we also support Digital Wallets such as Google Pay and Apple Pay. 

Learn more by visiting our Frequently Asked Questions (FAQs).

Pay the same monthly amount based on your previous year's energy charges.

Learn about our Budget Payment Plan. Sign up for Budget Payment Plan through Manage My Account.

Have your monthly bill balance due automatically (Automatic Payments) withdrawn from your bank.

No convenience fee applies. 

• Sign up for Manage My Account to pay online and take advantage of other services, including My Energy Portal, to help you manage your energy use.
• Make a one-time payment by ACH/eCheck or Credit Card through Manage My Account. 
  • Take advantage of our free one-time ACH/eCheck payment by selecting Pay My Bill – Pay by ACH/eCheck (Free Service). 
  • Select Pay My Bill - Pay By Credit Card to make a one-time Credit Card payment. A $2.35 convenience fee is assessed by our payment processor when paying online by Credit Card. 
• Make a One-Time Payment Online by ACH/eCheck, Debit Card, or Credit Card with no Manage My Account required. A $2.35 convenience fee is assessed by our payment processor when using the One-Time Payment Online service when using ACH/eCheck, Debit Card, or Credit Card.
  • Read more in the Payment Processing FAQs.

Please stop by one of our Customer Service Centers to make a payment or request assistance with your bill.

• Service Center Hours of Operation:  Monday – Friday, 7:45AM – 5:00PM, except holidays.
• Closed: Saturday & Sunday

PLEASE NOTE: At this time, our customer service centers are not taking credit card payments.

• Make payments through Western Union and their locations and at local retailers H-E-B, Woodforest National Bank, Money Box/Speedy Cash or other retail stores customer service areas. There is a fee of one dollar ($1.00) paid to the third-party vendor.   

• Make payments at the check-out stand at thousands of retail locations across the US and locally at H-E-B, CVS, Walgreens, Dollar General, 7-Eleven, Family Dollar, Stripes, and Pilot Flying J locations. There is a fee of one dollar and ninety-nine cents ($1.99) paid to the third-party vendor.

More information on payment locations.

Use ACH/eCheck, Debit Card, or Credit Card to pay your bill over the phone. There is a $2.35 convenience fee assessed by the payment processor when paying by phone.

These are the ONLY telephone numbers authorized for payment by phone.

• Residential Customers:  Call (877) 257-1172
• Commercial Customers:  Call (855) 290-7615

Mail your bill using the pre-addressed return envelope included with your bill (if you receive your bill in the mail).

Mailing address for bill payments:

CPS Energy
P.O. Box 2678
San Antonio, TX 78289

Redeem a gift certificate to pay your energy bill or buy one for a friend. Available only at our Customer Service Centers.

We would like to inform you about an important update regarding our payment vendor, Western Union. On June 26, Western Union implemented a system update, which resulted in their outlets accepting cash only and no longer accepting checks as a form of payment. Additionally, customers are required to provide personal identifying information, such as name and address, for their initial payment.

For those customers who typically use Western Union for payments, please note that cash will be the only accepted form of payment starting June 26, 2024.  To accommodate customers who prefer paying by check, we encourage you to use the following payment options:  

• Register and use Manage My Account (MMA) *no charge for check payments
• One-Time Payment Online (eCheck) *$2.35 convenience fee
• Mail in their check payment (PO Box 2678, San Antonio, TX 78289)
• In-person payments at one of our four walk-in locations (Open Monday - Friday 7:45AM-5:00PM) night deposit box for round -the clock payments

We understand the significance of providing convenient payment options for our customers. Please review this webpage for our additional ways to pay your bill. 

If you have any questions or issues with your energy bill, please complete the Residential Billing Issues Form or Commercial Billing Issues Form and submit it.

For any other questions, feel free to call:

• Residential Customer Service at (210) 353-2222
• Commercial Customer Service at (210) 353-3333         
• Or send us a question by email at [email protected].
• Other questions? Schedule a day and time for us to call when it is convenient for you.