If you or a dependent living at home must use electric-powered life-sustaining medical equipment, the CPS Energy
Critical Care Program gives you additional time to pay your bills. To qualify, you must: 1) print and complete CPS Energy’s Critical Care application with your physician; 2) have the physician’s office fax the completed application to CPS Energy at 210-353-3666. Once you are in the Critical Care Program, you must re-enroll on an annual basis or when moving to a new residence to remain in the Program.
Critical Care Program customers need to know that CPS Energy cannot guarantee the availability of electricity and natural gas services. Don’t wait for an emergency or power outage, make a family emergency plan now. If you have medical equipment that requires electricity or medicine that needs refrigeration, check with your doctor when making your plan. You can find plan ideas at ready.gov/plan. In case of an emergency, please dial 911.
Residential customers dependent on electric-powered life-sustaining medical equipment, such as those designated as Critical Care, in accordance with Public Utility Commission rule §25.497, are encouraged to have a solid back-up plan in the event they lose electricity. It is important to note that these customers are not excluded from controlled outages and may lose power during a load shed event. Anyone who depends on electricity for life-sustaining equipment should have a back-up plan in place.
For additional information on the Critical Care Program, call 210-353-2222.