We are currently experiencing longer than normal wait times on our Customer Service phone lines. For self-service options, you may access our online resources, including Manage My Account, My Energy Portal, and Ways to Pay. If you need to speak to an Energy Advisor, you can also Schedule a Callback. Thank you for your understanding.
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Electric or Gas Emergency?
Call 210-353-4357
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Billing or Service Questions?
Residential 210-353-2222
Business 210-353-3333
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Contact us by Email
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Construction & Renovation
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Online Tools and Information
- Start a New Project
- Service Applications
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Track an Existing Request
(no login needed) -
Pay an Invoice
(no login needed) - Construction Drawings Search
- Distribution Electric Material Specifications Search
- Electric Service Standards (Size 8.5 x 11)
- Electric Service Standards (Size 5.5 x 8.5)
- Gas Service Standards
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Online Tools and Information
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Contact Us
-
Electric or Gas Emergency?
Call 210-353-4357
-
Billing or Service Questions?
Residential 210-353-2222
Business 210-353-3333
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Contact us by Email
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Contact Us
FOR AN EMERGENCY
Electric or Gas Emergency? Please call 210-353-4357
Please Note: Gas leaks and emergency requests should NOT be reported by email. Please contact 210-353-HELP (4357) to report any gas and/or electric emergencies. A live representative will be standing by 24/7 to assist with all emergency requests.
BY EMAIL & WEB
Contact Us by Email: [email protected].
Contact Us Through the Web:
BY PHONE
CPS Energy Call Center hours are 7:45 a.m. – 5 p.m., Monday – Friday, except holidays.
- Service problems or electric/gas emergencies? Call (210) 353-HELP (4357)
- Billing or service issues? Call (210) 353-2222, Call toll free, 1-800-773-3077
Commercial service issues? Call (210) 353-3333 - Schedule a CPS Energy Callback
- Hearing-impaired customers? (210) 353-2224
- Human Resources and employment verification? Call (210) 353-4636
- Looking for a specific CPS Energy employee? Call (210) 353-2000
BY MAIL
CPS Energy
P.O. Box 1771
San Antonio, TX 78296
MEDIA INQUIRIES
For media interviews or media inquiries:
- See Media Contact Info Here
- An on-call rep is available 24/7/365
- Visit our Newsroom
OTHER CONTACT INFORMATION
Reporting Utility Service Theft:
If you suspect someone of stealing utility services, please report this suspicious activity anonymously using our online form: Report Utility Service Theft.
Other:
- Streetlight Alert – Report streetlight issues
- Open Records Requests
- File a claim with CPS Energy
- Funds to Claim
- Reporting Ethical Concerns
- Rate Advisory Committee (RAC) Public Comment Line: 210-353-6788
Bankruptcy-Related Issues?
CPS Energy - Bankruptcy Section
500 McCullough
Mail Drop 110910
San Antonio, TX 78215
VISIT OUR CUSTOMER SERVICE CENTERS
All customer service center hours are 7:45 a.m. – 5 p.m., Monday – Friday, except holidays.
Please Note: Our customer service centers are not taking credit card payments at this time.
Contact Us
Electric or Gas Emergency?
Call 210-353-HELP (4357)
Billing or Service Questions?
Residential 210-353-2222
Business 210-353-3333
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