Contact Us

My Home
- Save Now
  - Efficiency Programs
    - Smart Thermostat
      - Smart Thermostat
        Control your home thermostat from anywhere, anytime with Smart Thermostat
    - Nest Rush Hour Rewards
      - Nest Rush Hour Rewards
        CPS Energy has teamed up with Nest to bring you the first thermostat that programs itself to help you save energy.
    - Honeywell Thermostats
      - Honeywell Thermostats
    - Enroll My Thermostat
      - Enroll My Thermostat
    - Cool Roof Rebate
      - Cool Roof Rebate
        CPS Energy has teamed up with Nest to bring you the first thermostat that programs itself to help you save energy.
  - Customer Assistance Programs
    - REAP / Utility Assistance
      - REAP / Utility Assistance
        Through REAP, you may qualify for up to $400 per year in bill assistance
    - Affordability Discounts
      - Affordability Discounts
        If you’re a residential customer, you may qualify for a discount if your income is at or below 125% of federal poverty guidelines and you meet other requirements
    - Budget Payment Plan
      - Budget Payment Plan
        Enroll in our Budget Payment Plan, and we’ll average your bills over the past year, add a small percentage to cover environmental factors and changing fuel costs, then charge you the resulting amount each month
    - Critical Care
      - Critical Care
        If you or a dependent living at home must use electrically operated medical equipment, the Critical Care Program gives you additional time to pay your bills
    - Casa Verde
      - Casa Verde
        Learn more about Casa Verde and Free Weatherization
    - Customer Assistance Questionnaire
      - Customer Assistance Questionnaire
    - Community Assistance Programs Questionnaire
      - Community Assistance Programs Questionnaire
        This questionnaire is to help determine your eligibility for a CPS Energy assistance program
    - Disabled Billing Program
      - Disabled Billing Program
        The Disabled Citizens Billing Program allows disabled customers on Supplemental Security Income additional time to pay the net amount of their energy bills
    - Emergency Assistance Programs
      - Emergency Assistance Programs
        Public health agencies and community-based organizations also may have resources to help you pay your bill
    - Senior Citizen Billing Program
      - Senior Citizen Billing Program
        Our Senior Citizen Billing Program allows qualifying customers additional time to pay the net amount of their energy bills
    - Temporary Hardships
      - Temporary Hardships
        Health or financial hardships sometimes make it difficult to pay bills. We make it easy for you to set up payment plans to help you during difficult times
    - Veterans Discount
      - Veterans Discount
        Our Veteran’s Discount Program provides electric bill payment assistance to those who have significantly decreased abilities to regulate their core body temperatures due to severe burns received during combat
    - WARM
      - WARM
        Project WARM provides temporary assistance to residential customers who are experiencing tough financial times
  - Solar Options
    - Solar Options
  - WiFi Thermostat Rewards
    - WiFi Thermostat Rewards
      Choose an energy-saving device to help you save money year round
  - Calculators
    - Television Calculator
      - Television Calculator
        Television Calculator
    - Lighting Calculator
      - Lighting Calculator
        Lighting Calculator
    - Programmable Thermostat (Cooling) Calculator
      - Programmable Thermostat (Cooling) Calculator
        Programmable Thermostat (Cooling) Calculator
    - Appliance Calculator
      - Appliance Calculator
        Appliance Calculator
    - Reducing Phantom Load Calculator
      - Reducing Phantom Load Calculator
        Reducing Phantom Load Calculator
    - Energy Cost Calculator
      - Energy Cost Calculator
  - Energy Saving Tips
    - Energy Saving Tips
      Simple and inexpensive actions can help you save energy & money during the hot summer months. Here are some things you can do to start saving in your home.
- Moving
  - Moving
    We can help you start or stop service when you move.
- Doing Business with Us
  - Doing Business with Us
    See easy ways to save and get the most out of your service
- Safety Around My Home
  - Safety Around My Home
    Simple tips to avoid accidents around your home
- Are you looking for ways to save?
  - Are you looking for ways to save?
    Keeping your home cool during the summer could increase your energy use and your bill. We understand that a higher than expected utility bill can be a source of frustration. But don’t worry, we offer a variety of smart, easy solutions to help save you energy and put money back in your pocket.
- Winter Savings
  - Winter Savings
    Ideas to help educate and encourage customers to take simple steps to reduce their consumption. Learn more about: Manage My Account, My Energy Portal and SaveNow programs and rebates. Get Energy Tips and Peak Energy Day information. Learn about Smart Thermostats and Upcoming CPS Energy Events. Use one our six convenient, easy-to-use calculators to help you estimate how much money each energy-reliant item in your home is costing you.
My Business
- Save Now
  - Commercial Energy Saving Strategies
    - Commercial Energy Saving Strategies
      Cut your energy consumption and bills. Try some simple energy-saving measures.
  - Commercial Demand Response
    - Smart Thermostat Commercial
      - Smart Thermostat Commercial
        A CPS Energy Smart Thermostat is a great way to save electricity and lower the energy bill of your business. Even better, it's FREE. CPS Energy will even install it for free, too.
- Request Services for My Business
  - Commercial Power Quality FAQs
    - Commercial Power Quality FAQs
      Discover what can interrupt your power and how the culprit is found.
  - School Pipe Testing
    - School Pipe Testing
      Find information/forms for gas pipe testing at schools. Meet Railroad Commission of Texas requirements.
- Manage My Properties
  - Property Manager FAQs
    - Property Manager FAQs
      Get the answers you need. Read FAQs about Property Manager Portal to learn how it can help you.
- Moving
  - Moving
    Changing locations? Let us help you transfer service.
Developers & Builders
- Business Customer Engineering
  - Building & Renovation Srvs for Businesses/Developers
    - Building & Renovation Srvs for Businesses/Developers
  - Building & Renovation Srvs for Homeowners/Builders
    - Building & Renovation Srvs for Homeowners/Builders
  - CSI
    - CSI
  - Pole Attachment Services
  - Environmental Compliance Requirements
    - Environmental Compliance Requirements
      CPS Energy is required to comply with all environmental and regulatory requirements associated with its construction activities. This includes all construction activities performed for the installation of electric and natural gas services and associated facilities for all customers and developments.
  - Distribution Electric Material Specifications Search
    - Distribution Electric Material Specifications Search
      Distribution Electric Material Specifications Search
  - Construction Drawings Search
    - Construction Drawings Search
- New Infrastructure
  - Blossom Substation
    - Blossom Substation
      The new substation will supply electric power to homes and businesses in the immediate area, largely using existing lower-voltage distribution lines.
  - Bulverde Substation
    - Bulverde Substation
      A new substation, transmission line(s) and associated distribution lines, north of San Antonio near US 281 and FM 1863, will provide additional electric capacity and improve the reliability of electric services to homes and businesses in this area.
  - Coliseum to Kirby Transmission Line
    - Coliseum to Kirby Transmission Line
      An existing double circuit 138 kV transmission line will be rebuilt between the Coliseum and Kirby Substations.
  - Grandview to Coliseum Transmission Line
    - Grandview to Coliseum Transmission Line
  - Hunt Lane to Pinn Road Transmission Line Rebuild Project
    - Hunt Lane to Pinn Road Transmission Line Rebuild Project
  - Five Points to Westside Transmission Project
    - Five Points to Westside Transmission Project
  - Martinez Substation
    - Martinez Substation
  - Harlandale to Sommers Transmission Line Rebuild
    - Harlandale to Sommers Transmission Line Rebuild
  - Rafter Substation
    - Rafter Substation
  - Potranco Substation
    - Potranco Substation
  - Shepherd Substation
    - Shepherd Substation
  - Southton Substation
    - Southton Substation
  - TCEQ awards CPS Energy grant
    - TCEQ awards CPS Energy grant
  - Blanco & W. Bitters Project
    - Blanco & W. Bitters Project
  - Whispering Oaks Service Reliability Project
    - Whispering Oaks Service Reliability Project
      Whispering Oaks Service Reliability Project
  - Hollywood Park / Hill Country Village
    - Hollywood Park / Hill Country Village
      As part of our ongoing commitment to deliver reliable natural gas service, we routinely evaluate our system and perform maintenance to underground natural gas mains as needed.
  - Mission Ridge Community
    - Mission Ridge Community
      Our contractor, Zachry, will soon begin a service reliability project consisting of replacing 8,400 feet of underground cable and associated pad mount transformers.
  - Inwood / Deerfield Communities
    - Inwood / Deerfield Communities
  - Natural Gas Infrastructure Survey
    - Natural Gas Infrastructure Survey
  - Merida to Westside Transmission Line Rebuild
    - Merida to Westside Transmission Line Rebuild
      An existing double circuit 138 kV transmission line will be rebuilt between the Coliseum and Kirby Substations.
  - Shavano Park Pole Replacement
    - Shavano Park Pole Replacement
- Distributed Generation
  - Distributed Generation Resources
    - Distributed Generation Resources
      A variety of Distributed Generation systems are now available.
- Safety on the Job
  - Excavator Guidelines
    - Reporting Pipeline Damage
      - Reporting Pipeline Damage
  - Natural Gas Excess Flow Valve Customer Notification
    - Natural Gas Excess Flow Valve Customer Notification
About Us
- Who We Are
  - Financial Information
    - Pension Information
      - Pension Information
        View reports and information related to our pension plan.
    - Fuel Charges and Your Bill
      - Fuel Charges and Your Bill
        Learn how fuel charges can impact customers' bills.
    - Unclaimed Funds
      - Unclaimed Funds
        Search our database to see if you might be owed unclaimed funds.
  - Board of Trustees
    - Board Meetings and Presentations
      - Board Meetings and Presentations
        View Meeting Notices and Presentations related to our Board of Trustees.
  - Citizens Advisory Committee
    - Citizens Advisory Committee
      See who serves on CPS Energy's 15-member Citizens Advisory Committee.
  - Senior Leadership
    - Senior Leadership
      Read about CPS Energy's senior leadership team.
  - Rates
    - Rates
      CPS Energy Rates and Regulations: Residential and Commercial documentation
  - New Energy Economy
    - New Energy Economy
      Investing in innovation and a sustainable future.
  - CPS Energy Celebrates 75 Years
    - empower the city
      - empower the city
  - Power to Dream
    - Power to Dream - Our Colleagues
      - Power to Dream - Our Colleagues
  - 2017-18 Annual Report
- Community
  - REAP Inc.
    - REAP Inc.
      Donate to REAP Inc. to help those who need help paying energy bill.
  - Cooling Lakes and Parks
    - Lake Fees and Hours
      - Lake Fees and Hours
        View hours of operation and fees for Braunig and Calaveras lakes and parks.
    - Lake Reservations
      - Lake Reservations
        Reserve a spot for camping or picnicking at Calaveras or Braunig lake.
  - Speakers Team
    - Speakers Team
      Invite us to your meeting. Hear about customer and environmental programs, strategic initiatives and other interesting topics.
  - Social Media
    - Social Media
      Connect with us through many social media channels.
  - Golf Tournament Thank You
    - Golf Tournament Thank You
      CPS Energy thanks all our generous sponsors who supported the 17th Annual CPS Energy/IBEW United Way Golf Tournament. Since 1988, this tournament has raised more than $450,000 for various charities.
  - GrillsGiving
    - GrillsGiving Sponsorship Packages
      - GrillsGiving Sponsorship Packages
    - GrillsGiving BBQ Team Registration
      - GrillsGiving BBQ Team Registration
  - SolarFest 2016
    - SolarFest 2016
  - Fiesta medal
    - Fiesta medal
  - APPA Rodeo
    - APPA Rodeo
  - field services project
    - field services project
  - Internship Program
    - College Internship Program
      - College Internship Program
        Our Corporate College Internship Program (CCIP), is designed to meet the industry’s rapidly changing workforce needs by providing local San Antonio college students with public utility career experience.
    - SITE Program
      - SITE Program
        The CPS Energy Students Interested In Technical Education (SITE) – Distribution internship program is designed to promote higher education for professional careers in public utilities.
    - SAFE Internships
      - SAFE Internships
        The CPS Energy Student Assistance for Education (SAFE) Program is designed to promote higher education for professional careers in public utilities .
  - Agency Partner Portal
    - Agency Partner Portal
      Our Agency Partners Portal makes it possible for representatives of these organizations to view client account data and enter pledges and payments on behalf of their clients.
- Environment
  - Air Monitoring Stations
    - Air Monitoring Stations
      Ensuring clean air for our community and neighbors.
  - Coal Combustion Residuals
  - Habitat Conservation Plan
    - Habitat Conservation Plan
  - Our Flexible Path
    - Our Flexible Path
      We will position our community to use new technologies and solutions as they emerge while providing our customers with reliable, safe, secure, and resilient services.
- Programs & Services
  - Energy Delivery
    - Common Voltage Disturbances
      - Common Voltage Disturbances
        See what factors may lead to power failures.
    - Common Power Quality Terms
      - Common Power Quality Terms
        Become familiar with power industry terms.
    - Importance of Proper Grounding
      - Importance of Proper Grounding
        Proper grounding is important for safety. View common connection problems.
    - Residential Power Quality FAQs
      - Residential Power Quality FAQs
        Power out or lights flickering at your home? Find out what could be causing the problems and actions you may want to take.
  - Energy Generation
    - Natural Gas
      - Natural Gas
        Natural gas is a traditional clean and efficient generation source. It's great for homes, too.
    - Coal
      - Coal
        Low-sulfur coal makes up a large portion of our energy generation portfolio.
    - Wind
      - Wind
        We invest in wind energy to provide clean power to our customers. We lead the nation in purchased wind energy.
    - Nuclear Energy
      - Nuclear Energy
        Nuclear energy has been a clean, reliable source of power for decades.
    - Solar Power
      - Solar Power
        Turning bright sunny days into renewable solar power.
    - Landfill Gas
      - Landfill Gas
        We receive megawatts from mega-waste. Our renewable energy portfolio includes power from local landfills.
    - Tuttle Decommission Project
      - Tuttle Decommission Project
  - Save for Tomorrow Energy Plan
    - Save for Tomorrow Energy Plan
      Reducing energy consumption benefits everyone.
  - Smart Grid
    - Smart Meter Opt Out Form (Paper version)
      - Smart Meter Opt Out Form (Paper version)
        Under CPS Energy’s Smart Meter Xchange Program, single family residential customers are provided the option to exchange a smart meter with a meter that requires a field visit.
    - Upcoming Events
      - Upcoming Events
  - Power Up with Electric Vehicles
  - Smarter Energy
- Energy Safety
  - Theft Service
    - Theft Service
      Theft of service costs money and possibly lives.
  - Electrical Storms
    - Electrical Storms
      Stay safe during stormy conditions. Follow these helpful tips.
  - Holiday Home Safety
    - Indoor Safety
      - Indoor Safety
        Make your home a safe haven. We have some safety tips to help make that happen.
  - Generator Safety
    - Generator Safety
      Operate your portable generator safely.
  - Winter Safety
    - Winter Safety
      Heat your home or business safely. And know what to do during an outage or natural gas leak.
  - water-and-energy
    - water-and-energy
      Be mindful of using electricity or natural gas near water or following floods.
  - Call Before You Dig
    - Call Before You Dig
      Always call 811 before starting any project that requires digging. This includes planting trees or shrubs.
  - Gas Pilot Lighting
    - Gas Pilot Lighting
      For a small fee, we can light and adjust natural gas appliances and furnaces.
  - Outdoor Safety
    - Outdoor Safety
      We have some important outdoor safety tips for adults and children.
  - Natural Gas Safety
    - Natural Gas Safety
      Read FAQs on the safe use of natural gas and about carbon monoxide.
  - Carbon Monoxide Poisoning
    - Carbon Monoxide Poisoning
      Know the risks of carbon monoxide and how to avoid it.
  - Working with Electrical Equipment
    - Working with Electrical Equipment
      Work safely on electrical equipment. Following these guidelines can help.
  - Look Up and Live
    - Look Up and Live
      Use ladders safely, especially around power lines and equipment. Be aware of overhead lines when trimming trees.
  - Theft of Energy
    - Theft of Energy
      Theft of service is unlawful and can be fatal.
  - Copper Theft
    - Copper Theft
      Copper theft is against the law and unsafe.
  - Work Zone Safety
    - Work Zone Safety
      Always call 811 before starting any project that requires digging. This includes planting trees or shrubs.
  - Mylar Balloon Safety
    - Mylar Balloon Safety
      Mylar Balloon Safety
  - Beware of Scammers
    - Beware of Scammers
      Beware of criminals looking to steal money from you through your CPS Energy account.
- Newsroom
  - Newsroom
    See our latest blogs and news releases highlighting our services and accomplishments.
- Teachers and Students
  - Teachers and Students
    Teachers, check out our online games and printable activities to make your students e-Smart! Students can learn about electricity and natural gas, and how to use them safely and wisely.
Work With Us
- Career Center (Jobs)
  - Apply Here
    - Apply Here
      Want to work with us? See jobs, internships and other opportunities currently available.
  - Current Employees - Apply Here
    - Current Employees - Apply Here
  - Apply Here
    - Apply Here
      We have a variety of opportunities for you to join our team.
- Procurement and Suppliers (Bids)
  - Economic Development
    - Economic Development
      CPS Energy by way of its electric and natural gas service contract with the General Service Administration (GSA) in Washington D.C. is a federal contractor. Consequently, we are required to report our contracting activity with large, small, minority, service-disabled, veteran, historically underutilized, HUBZone, and woman-owned businesses.
  - Materials Management
    - Warehouse Operations
      - Warehouse Operations
        CPS Energy storerooms including delivery hours and contact information.
  - Contract Services
    - Contract Services
      Learn more about the procurement process at CPS Energy and important items to consider.
  - Bid Opportunities
    - Contract for Substation Construction
      - Contract for Substation Construction
    - Maintenance and Support Services for the Motorola Harmony SSR 9.0 System
      - Maintenance and Support Services for the Motorola Harmony SSR 9.0 System
    - Gearbox Repair and Consultation Services
      - Gearbox Repair and Consultation Services
    - Gas Compressor Parts & Services
      - Gas Compressor Parts & Services
    - Procurement Cable EPR RD 500KCM CU 15KV 3-1/C TRIPLX
      - Procurement Cable EPR RD 500KCM CU 15KV 3-1/C TRIPLX
    - Three Year Term Contract for Various Signs and Emblems Marking Devices labels, ID Tags.
      - Three Year Term Contract for Various Signs and Emblems Marking Devices labels, ID Tags.
    - One Nagle Vertical Cantilever Pump Model TWO-R (Duplicate of Serial Number B-1140) for J. K. Spruce 1 Power Plant
      - One Nagle Vertical Cantilever Pump Model TWO-R (Duplicate of Serial Number B-1140) for J. K. Spruce 1 Power Plant
    - Three Year Term Contract for Various size Fuses Cart Midget Bussman, Reliance, ATM
      - Three Year Term Contract for Various size Fuses Cart Midget Bussman, Reliance, ATM
    - Three Year Term Contract for Switch Breakers Cutout Load break 100AMP and 200 AMP SPEC 685-01
      - Three Year Term Contract for Switch Breakers Cutout Load break 100AMP and 200 AMP SPEC 685-01
    - Three Year Term Contract for Bucket Truck Cover for bucket 29 IN x 32 IN plus 2 in drape with built in plastic cord and one in eyelift.
      - Three Year Term Contract for Bucket Truck Cover for bucket 29 IN x 32 IN plus 2 in drape with built in plastic cord and one in eyelift.
    - Fire System Inspection, Maintenance, Testing, and Equipment Replacement Services
      - Fire System Inspection, Maintenance, Testing, and Equipment Replacement Services
    - HVAC Services
      - HVAC Services
    - Fiber Optic Construction & Installation Services
      - Fiber Optic Construction & Installation Services
    - Vacuum Pump Parts and Repair Services
      - Vacuum Pump Parts and Repair Services
    - 3-Ton Truck with 1200 Gallon Oil Tank
      - 3-Ton Truck with 1200 Gallon Oil Tank
    - Various Ford Trucks
      - Various Ford Trucks
    - Rubber tracked Mini Hydraulic Excavator
      - Rubber tracked Mini Hydraulic Excavator
    - F-550 Versalift Bucket Truck
      - F-550 Versalift Bucket Truck
    - One (1) Tier 4 Final 580 Super N Wide Track Backhoe Loader
      - One (1) Tier 4 Final 580 Super N Wide Track Backhoe Loader
    - One (1) Compact loader, Track type with Enclosed operators CAB Model Case TR270
      - One (1) Compact loader, Track type with Enclosed operators CAB Model Case TR270
    - 2 – 2019 Terex Hi-Ranger TL45M Articulating/Telescoping Aerial Device and Trailer
      - 2 – 2019 Terex Hi-Ranger TL45M Articulating/Telescoping Aerial Device and Trailer
    - 2 Ford Explorers (a four-door mid-sized 4X4 SUV)
      - 2 Ford Explorers (a four-door mid-sized 4X4 SUV)
    - Two (2) - 1.5 Ton Regular Cab and Chassis with a Utility Body (USV Type)
      - Two (2) - 1.5 Ton Regular Cab and Chassis with a Utility Body (USV Type)
    - Two (2) - F-750 Crew-Cab and Chassis Utility Body
      - Two (2) - F-750 Crew-Cab and Chassis Utility Body
    - One (1) Forklift Rough Terrain 4WD Diesel Powered 5,500 lb.
      - One (1) Forklift Rough Terrain 4WD Diesel Powered 5,500 lb.
    - Three Year Term Contract for Various Meter Parts
      - Three Year Term Contract for Various Meter Parts
    - Three Year Term Contract for Various Size Premium Grain Leather Long Cuff Gloves
      - Three Year Term Contract for Various Size Premium Grain Leather Long Cuff Gloves
    - Three Year Term Contract for Arc Flash Safety Suits and Accessories
      - Three Year Term Contract for Arc Flash Safety Suits and Accessories
    - 3 Ford F-250 Pickup Diesel Trucks (4X4 Crew Cab SWB)
      - 3 Ford F-250 Pickup Diesel Trucks (4X4 Crew Cab SWB)
    - Three Year Contract for Miscellaneous Steel, Steel Pipe and Fittings, PVC (Plastic) Pipe and Fittings and Gaskets
      - Three Year Contract for Miscellaneous Steel, Steel Pipe and Fittings, PVC (Plastic) Pipe and Fittings and Gaskets
    - Mobile Antivirus Solution
      - Mobile Antivirus Solution
    - Software Programs
      - Software Programs
    - Transit Van with Shelves Upfit
      - Transit Van with Shelves Upfit
    - Contract for Exposing, Excavating and Trenching Underground Utilities.
      - Contract for Exposing, Excavating and Trenching Underground Utilities.
    - Welding Machine Repairs and Supplies
      - Welding Machine Repairs and Supplies
    - Projectile Tube Cleaning and Air In-Leakage Detection Services
      - Projectile Tube Cleaning and Air In-Leakage Detection Services
    - Diesel Generator and Fire Pump Engine Maintenance, Parts and Repair Services
      - Diesel Generator and Fire Pump Engine Maintenance, Parts and Repair Services
    - Installation and Maintenance of Overhead Electrical Distribution System Services
      - Installation and Maintenance of Overhead Electrical Distribution System Services
    - Cloud Access Security Broker
      - Cloud Access Security Broker
    - Power Transformer Replacement and Installation Services
      - Power Transformer Replacement and Installation Services
    - 2 year Contract for Continuous Emission Monitoring Systems (CEMS) and Stack Testing services
      - 2 year Contract for Continuous Emission Monitoring Systems (CEMS) and Stack Testing services
    - Three Year Term Contract for Approximately 6,500 – High Security Meter Enclosure Locks
      - Three Year Term Contract for Approximately 6,500 – High Security Meter Enclosure Locks
    - Three Year Term Contract for Various Size Midget Cartridge Fuses
      - Three Year Term Contract for Various Size Midget Cartridge Fuses
    - Three Year Term Contract for Approximately 1,900 – 100A 15KV Loadbreak Cutouts
      - Three Year Term Contract for Approximately 1,900 – 100A 15KV Loadbreak Cutouts
    - Three Year Term Contract for Approximately 1,100 – 200A 15KV Loadbreak Cutouts
      - Three Year Term Contract for Approximately 1,100 – 200A 15KV Loadbreak Cutouts
    - 38KV Circuit Breakers Outdoor 1200A & 2000A
      - 38KV Circuit Breakers Outdoor 1200A & 2000A
    - Three Year Term Contract for Various Standoff Brackets
      - Three Year Term Contract for Various Standoff Brackets
    - Six Year Contract for All Load Tap Changer Parts and Accessories for Substation/Transmission Construction and Maintenance Department
      - Six Year Contract for All Load Tap Changer Parts and Accessories for Substation/Transmission Construction and Maintenance Department
    - Aftermarket Vehicle and Equipment Accessories and Services
      - Aftermarket Vehicle and Equipment Accessories and Services
    - Safety Professional for CPS Energy Transmission and Distribution
      - Safety Professional for CPS Energy Transmission and Distribution
    - Excavation One Call System
      - Excavation One Call System
    - Procure and Install 4160V Breakers for Braunig Power Station
      - Procure and Install 4160V Breakers for Braunig Power Station
    - Three Year Term Contract for Various Size Silver Plated Copper Bus Bar
      - Three Year Term Contract for Various Size Silver Plated Copper Bus Bar
    - Three Year Term Contract for Approximately 3,800 – Epoxy Coating Kits for FBE Coated Pipe
      - Three Year Term Contract for Approximately 3,800 – Epoxy Coating Kits for FBE Coated Pipe
    - Three Year Term Contract for Approximately 350 – Torches with 4’ Hose Regulator
      - Three Year Term Contract for Approximately 350 – Torches with 4’ Hose Regulator
    - Welding Machine Repairs and Supplies
      - Welding Machine Repairs and Supplies
    - For the procurement of three (3) Flir T540 infra-red camera with 24 and 14 degree lenses (Model: T540-24-14).
      - For the procurement of three (3) Flir T540 infra-red camera with 24 and 14 degree lenses (Model: T540-24-14).
    - Natural Gas Malodorant
      - Natural Gas Malodorant
    - Facility Management Services
      - Facility Management Services
    - Three Year Term Contract for Approximately 11,000 Containers of No Grounding Particles Pole Setting Foam
      - Three Year Term Contract for Approximately 11,000 Containers of No Grounding Particles Pole Setting Foam
    - Three Year Term Contract for Various Screwon Connectors
      - Three Year Term Contract for Various Screwon Connectors
    - Three Year Term Contract for 100A Fuse Holders
      - Three Year Term Contract for 100A Fuse Holders
    - Three Year Term Contract for Approximately 22,032 Cases of 16.9 Oz. Bottled Drinking Water
      - Three Year Term Contract for Approximately 22,032 Cases of 16.9 Oz. Bottled Drinking Water
    - Industrial Chemical Cleaning
      - Industrial Chemical Cleaning
    - Rough Terrain Forklift
      - Rough Terrain Forklift
    - 2018 Ford Expedition SSV
      - 2018 Ford Expedition SSV
    - 2019 F-250 4x4 Crew Cab SWB Diesel Truck
      - 2019 F-250 4x4 Crew Cab SWB Diesel Truck
    - 2 year contract for Event Planning, Coordination and Execution services.
      - 2 year contract for Event Planning, Coordination and Execution services.
    - Toyo Pump
      - Toyo Pump
    - Forklift Rough Terrain
      - Forklift Rough Terrain
    - Request for Information for Medium Voltage Static Transfer Switches
      - Request for Information for Medium Voltage Static Transfer Switches
    - Cooling Tower Inspection, Repair and Maintenance Services “Services”
      - Cooling Tower Inspection, Repair and Maintenance Services “Services”
    - Batteries
      - Batteries
    - 1 – Power Unit, 100HP Tier 4, John Deere Engine Skid Mounted Pump or Equivalent
      - 1 – Power Unit, 100HP Tier 4, John Deere Engine Skid Mounted Pump or Equivalent
    - 2018 Ford Expedition SSV
      - 2018 Ford Expedition SSV
    - 2 Year Contract for On-Site Train the Trainer Services
      - 2 Year Contract for On-Site Train the Trainer Services
    - Three Year Contract for the purchase of Reconditioned Railroad Car Air Brake Components
      - Three Year Contract for the purchase of Reconditioned Railroad Car Air Brake Components
    - Three Year Term Contract for Miscellaneous Steel, Steel Pipe and Fittings, PVC (Plastic) Pipe and Fittings and Gaskets
      - Three Year Term Contract for Miscellaneous Steel, Steel Pipe and Fittings, PVC (Plastic) Pipe and Fittings and Gaskets
    - Contract for General Electrical Maintenance Services
      - Contract for General Electrical Maintenance Services
    - Utility Planner/Designer Training Services
      - Utility Planner/Designer Training Services
    - Two Year Contract for Mobile Antivirus Solution
      - Two Year Contract for Mobile Antivirus Solution
    - Three Year Contract for Continuous Online Monitoring Hardware, Software, Commissioning and Troubleshooting for National Instruments Platform
      - Three Year Contract for Continuous Online Monitoring Hardware, Software, Commissioning and Troubleshooting for National Instruments Platform
    - Joint Base San Antonio Utility Privatization Project Natural Gas Systems Analysis
      - Joint Base San Antonio Utility Privatization Project Natural Gas Systems Analysis
    - Contract for Long-Term Furniture Partner
      - Contract for Long-Term Furniture Partner
    - Save for Tomorrow Energy Plan (“STEP”) Assessment
      - Save for Tomorrow Energy Plan (“STEP”) Assessment
    - F-750 Bucket Extended Cab & Chassis with 55’ Aerial Basket
      - F-750 Bucket Extended Cab & Chassis with 55’ Aerial Basket
    - One Time Purchase of ABB Drive Dampers for CPS Energy’s Power Generation Plant
      - One Time Purchase of ABB Drive Dampers for CPS Energy’s Power Generation Plant
    - Contract for Aerial Leak Detection Services
      - Contract for Aerial Leak Detection Services
    - Five (5) year contract for helicopter transportation services
      - Five (5) year contract for helicopter transportation services
    - Design, Testing, Fabrication, Delivery, Installation and Startup Support for Combustion Turbine Generator Step-Up Transformer at Rio Nogales Power Station
      - Design, Testing, Fabrication, Delivery, Installation and Startup Support for Combustion Turbine Generator Step-Up Transformer at Rio Nogales Power Station
    - 2 year contract for On-Site Train the Trainer services.
      - 2 year contract for On-Site Train the Trainer services.
    - Information Technology Disaster Recovery Strategy
      - Information Technology Disaster Recovery Strategy
    - Five Year Contract for the procurement of 345kV Miscellaneous Disconnect Switches
      - Five Year Contract for the procurement of 345kV Miscellaneous Disconnect Switches
    - Request for Information on Replacement of Streetworks Tru Tribute 250W 240V Type 3F Bronze Luminaire
      - Request for Information on Replacement of Streetworks Tru Tribute 250W 240V Type 3F Bronze Luminaire
    - For the procurement of Switchgear Vault Mount 3PH 15KV Electronic quantity of (3) and Switchgear Motor Operated Kit quantity of (2) Specification 683-14
      - For the procurement of Switchgear Vault Mount 3PH 15KV Electronic quantity of (3) and Switchgear Motor Operated Kit quantity of (2) Specification 683-14
    - Purchase of various brand-name tools for several CPS Energy locations.
      - Purchase of various brand-name tools for several CPS Energy locations.
    - Three (3) year contract for water treatment system and reverse osmosis water treatment services.
      - Three (3) year contract for water treatment system and reverse osmosis water treatment services.
    - Three Year Term Contract to Furnish Assorted Nuts, Bolts, Screws and Miscellaneous Hardware for the Tool Room and Gas Meter Shop Work Areas
      - Three Year Term Contract to Furnish Assorted Nuts, Bolts, Screws and Miscellaneous Hardware for the Tool Room and Gas Meter Shop Work Areas
    - Purchase of Megger Equipment for CPS Energy Southwest district location.
      - Purchase of Megger Equipment for CPS Energy Southwest district location.
    - Request for Information on Logging Recorder System
      - Request for Information on Logging Recorder System
    - Ford F-150 Truck and F-250 Truck Single Cab SWB
      - Ford F-150 Truck and F-250 Truck Single Cab SWB
    - Request for Information for MV90 to AMI Data Presentment
      - Request for Information for MV90 to AMI Data Presentment
    - Three (3) year Contract for Pocket Climber Motor Evaluation
      - Three (3) year Contract for Pocket Climber Motor Evaluation
    - Procurment of Switch Network Protector Non-Load Break Disconnect 800 – 3500 Amp and 2250 – 3500 Amp. Module System Network Protector Arc Flash Reduction Kit. CPS Energy Specification 684-01.
      - Procurment of Switch Network Protector Non-Load Break Disconnect 800 – 3500 Amp and 2250 – 3500 Amp. Module System Network Protector Arc Flash Reduction Kit. CPS Energy Specification 684-01.
    - Request for Information for Vehicle Fuel Procurement Management Services
      - Request for Information for Vehicle Fuel Procurement Management Services
    - For the procurement of Splice Kit H-TYPE #2 & 500KCM 15KV, Splice Kit H-TYPE #2 & 500KCM 15KV, Splice Kit H-TYPE 500KCM-3X 15KV
      - For the procurement of Splice Kit H-TYPE #2 & 500KCM 15KV, Splice Kit H-TYPE #2 & 500KCM 15KV, Splice Kit H-TYPE 500KCM-3X 15KV
    - 2019 Ford F-350 Truck 4x4 Diesel Engine
      - 2019 Ford F-350 Truck 4x4 Diesel Engine
    - JBSA Di-Electric Fluid Sampling and Testing
      - JBSA Di-Electric Fluid Sampling and Testing
    - Various Size Youngstown Utility Leather FR Gloves
      - Various Size Youngstown Utility Leather FR Gloves
    - Aftermarket Vehicle and Equipment Accessories and Services
      - Aftermarket Vehicle and Equipment Accessories and Services
    - Three Year Contract for Various General Laboratory and Chemical Supplies for CPS Energy Power Plants
      - Three Year Contract for Various General Laboratory and Chemical Supplies for CPS Energy Power Plants
    - Contract to provide Natural Gas Field Inspection Services
      - Contract to provide Natural Gas Field Inspection Services
    - Baghouse Bags Removal and Disposal Services
      - Baghouse Bags Removal and Disposal Services
    - Three (3) year contract for repairing machining and welding equipment parts and services.
      - Three (3) year contract for repairing machining and welding equipment parts and services.
    - Three Year Contract for Various Size Class 0 Leather Protectors
      - Three Year Contract for Various Size Class 0 Leather Protectors
    - Three Year Contract for Approximately 18,500 – 14 Oz. Cans of 3M High Power No Odor Brake Cleaner
      - Three Year Contract for Approximately 18,500 – 14 Oz. Cans of 3M High Power No Odor Brake Cleaner
    - Three Year Contract for Various Size Leather Utility FR Gloves
      - Three Year Contract for Various Size Leather Utility FR Gloves
    - Three Year Contract for 1-3/4” and 3” Long CU/CUWLD Rolled Point Staples
      - Three Year Contract for 1-3/4” and 3” Long CU/CUWLD Rolled Point Staples
    - Pump Parts for Calaveras Power Station
      - Pump Parts for Calaveras Power Station
    - Three Year Term Contract for Various Double-Arming, Straight Eye and Square Head Machine Bolts
      - Three Year Term Contract for Various Double-Arming, Straight Eye and Square Head Machine Bolts
    - For the procurement of 345KV Capacitor Coupling Oil-Filled for various Substations
      - For the procurement of 345KV Capacitor Coupling Oil-Filled for various Substations
    - For the procurement of Cable EPR RD 500KCM CU 15KV 3-1/C Triplex. Refer to Material Document 479 for item specifics.
      - For the procurement of Cable EPR RD 500KCM CU 15KV 3-1/C Triplex. Refer to Material Document 479 for item specifics.
    - Hexacore Optical Ground Wire Cable
      - Hexacore Optical Ground Wire Cable
    - Three Year Contract for Various Size Class 2 and/or Class 3 Leather Protectors
      - Three Year Contract for Various Size Class 2 and/or Class 3 Leather Protectors
  - New Supplier Registration
    - New Supplier Registration
  - Supplier Diversity Events
    - Supplier Diversity Events
Customer Support
- Ways to Pay - Home
  - My Energy Portal
    - My Energy Portal
      My Energy portal offers you valuable features to help you save energy, lower your bills, and budget better than ever before
  - Service Center Locations
    - Service Center Locations
      Our convenient customer service centers are open Monday through Friday, 7:45 a.m. to 5:30 p.m.
  - Reconnection of Service (Self Serve)
    - Reconnection of Service (Self Serve)
      Online self service form that allows you to reconnect your electrical service.
  - Automatic Payments
    - Automatic Payments
- Ways to Pay - Business
  - Ways to Pay - Business
    Pay online or find other ways to pay your company's bill.
- Appointments & Wait Times
  - makeappointment
    - makeappointment
- Request Services for My Home
  - Customer Response Unit
    - Customer Response Unit
      CRU is dedicated to increasing community awareness of and enrollment in assistance programs, educating customers about energy efficiency and safety, and working directly with customers with unique needs.
  - Streetlight Repair Requests
    - Streetlight Repair Requests
      Requests for a new streetlight in an unincorporated area or another incorporated city in the CPS Energy service delivery area should be made through the local homeowner association or municipal government office.
- Outage Center
  - Energy Alerts
    - Energy Alerts
      Is your power out? Expect a call, email or text from CPS Energy
  - What Should You Do During a Power Outage?
    - What Should You Do During a Power Outage?
      During an outage, be prepared and stay informed.
  - Outage Causes
    - Outage Causes
  - Planned Outages
    - Oak Grove Subdivision Project
      - Oak Grove Subdivision Project
  - Schedule a Callback
    - Schedule a Callback
      Schedule a Callback
- Manage My Account (MMA)
  - Online Account Agreements
    - Online Account Agreements
      See our guidelines for online account agreements.
  - Between Us
    - Between Us
      See our guidelines for online account agreements.
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Contact Us by Email: feedback@cpsenergy.com.

Please Note: Gas leaks and emergency requests should NOT be reported by email. Please contact 210-353-HELP to report any gas and/or electric emergencies. A live representative will be standing by 24/7 to assist with all emergency requests.

Contact Us Through the Web:

Residential Customers
Commercial Customers

Contact Us by Phone:

Need your service to be reconnected?
Service problems or electric/gas emergencies? Call (210) 353-HELP (4357)
Billing or service issues? Call (210) 353-2222, Monday-Friday, 7:00 a.m.- 7:00 p.m. and Saturday, 8:00 a.m.-1:00 p.m. Call toll free, 1-800-773-3077
Please be advised, as of March 8, 2018, our menu options have changed.
Commercial service issues? Call (210) 353-3333, Monday – Friday 7:30 a.m.-5:30 p.m.
Please be advised, as of March 8, 2018, our menu options have changed.
Schedule a Callback
Hearing-impaired customers? (210) 353-2224
Human Resources and employment verification? Call (210) 353-4636
Looking for a specific CPS Energy employee? Call (210) 353-2000

Contact Us By Mail:

CPS Energy
P.O. Box 1771
San Antonio, TX 78296

Reporting Utility Service Theft:

If you suspect someone of stealing uility services, please report this suspicious activity anonymously using our online form: Report Utility Service Theft.

Other:

Bankruptcy-Related Issues?

CPS Energy - Bankruptcy Section
145 Navarro
Mail Drop 110910
San Antonio, TX 78205

Visit One of Our Customer Service Centers - open weekdays from 7:45 a.m. to 5:30 p.m.:
PLEASE NOTE: Our customer service centers are not taking credit card payments at this time.

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