System Maintenance: Starting Monday, 1/24/2022 at 8:00 PM to 10:00 PM, Alert Preferences and SMS text Outage reporting may not be available during this time. You may report an outage online or by calling (210) 353-4357. Our Storm Center Map may not be available during this maintenance. 

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Contact Us

 
 
Contact Us

Electric or Gas Emergency? Please call 210-353-4357

Please Note: Gas leaks and emergency requests should NOT be reported by email. Please contact 210-353-HELP (4357) to report any gas and/or electric emergencies. A live representative will be standing by 24/7 to assist with all emergency requests. 

Contact Us by Email: [email protected].

Contact Us Through the Web:

Contact Us by Phone:

CPS Energy walk-in center hours are 7:45 a.m. – 5 p.m., Monday – Friday.
Note:  Starting on Wednesday 11/17, Customer service hours will be temporarily extended to 6:45 PM on Wednesdays only.

  • Need your service to be reconnected?
  • Service problems or electric/gas emergencies?   Call (210) 353-HELP (4357)
  • Billing or service issues? Call (210) 353-2222, Call toll free, 1-800-773-3077
    Commercial service issues? Call (210) 353-3333
  • Schedule a Callback
  • Hearing-impaired customers?  (210) 353-2224
  • Human Resources and employment verification? Call (210) 353-4636
  • Looking for a specific CPS Energy employee? Call (210) 353-2000

For media interviews or media inquiries: 

Contact Us By Mail:

CPS Energy
P.O. Box 1771
San Antonio, TX 78296

Reporting Utility Service Theft:

If you suspect someone of stealing utility services, please report this suspicious activity anonymously using our online form:  Report Utility Service Theft

Other:

Bankruptcy-Related Issues?

CPS Energy - Bankruptcy Section
500 McCullough
Mail Drop 110910
San Antonio, TX   78215

Visit one of our Customer Service Centers.
Read More: Park North Location Now Open
All customer service center hours are 7:45 a.m. – 5 p.m., Monday  Friday.
Please Note: Our customer service centers are not taking credit card payments at this time.