Ideas to help educate and encourage customers to take simple steps to reduce their consumption. Learn more about: Manage My Account, My Energy Portal and SaveNow programs and rebates. Get Energy Tips and Peak Energy Day information. Learn about Smart Thermostats and Upcoming CPS Energy Events. Use our Energy Cost Calculator.
See easy ways to save and get the most out of your service
Choose an energy-saving device to help you save money year round
Control your home thermostat from anywhere, anytime with Smart Thermostat
CPS Energy has teamed up with Nest to bring you the first thermostat that programs itself to help you save energy.
CPS Energy has teamed up with Nest to bring you the first thermostat that programs itself to help you save energy.
Through REAP, you may qualify for up to $400 per year in bill assistance
If you’re a residential customer, you may qualify for a discount if your income is at or below 125% of federal poverty guidelines and you meet other requirements
Enroll in our Budget Payment Plan, and we’ll average your bills over the past year, add a small percentage to cover environmental factors and changing fuel costs, then charge you the resulting amount each month
If you or a dependent living at home must use electrically operated medical equipment, the Critical Care Program gives you additional time to pay your bills
Learn more about Casa Verde and Free Weatherization
The Disabled Citizens Billing Program allows disabled customers on Supplemental Security Income additional time to pay the net amount of their energy bills
Public health agencies and community-based organizations also may have resources to help you pay your bill
Our Senior Citizen Billing Program allows qualifying customers additional time to pay the net amount of their energy bills
Health or financial hardships sometimes make it difficult to pay bills. We make it easy for you to set up payment plans to help you during difficult times
Our Veteran’s Discount Program provides electric bill payment assistance to those who have significantly decreased abilities to regulate their core body temperatures due to severe burns received during combat
We offer help to those who provide emergency response for our country to include Firefighters and Police. Our First Responders with Burn Injuries Discount Program provides electric bill payment assistance to those who have significantly decreased abilities to regulate their core body temperatures due to severe burn injuries sustained in the course of providing first responder duties.
Simple and inexpensive actions can help you save energy & money during the hot summer months. Here are some things you can do to start saving in your home.
We can help you start or stop service when you move.
Simple tips to avoid accidents around your home
Cut your energy consumption and bills. Try some simple energy-saving measures.
A CPS Energy Smart Thermostat is a great way to save electricity and lower the energy bill of your business. Even better, it's FREE. CPS Energy will even install it for free, too.
Discover what can interrupt your power and how the culprit is found.
Find information/forms for gas pipe testing at schools. Meet Railroad Commission of Texas requirements.
Get the answers you need. Read FAQs about Property Manager Portal to learn how it can help you.
Now introducing the redesigned Construction Renovation web portal. The new portal is user-friendly and easy to navigate. Most importantly, it will allow most customers to create and manage their construction projects online, regardless of the project type.
A variety of Distributed Generation systems are now available.
Use the search feature to find copies of our most recent construction standard drawings. Please call us at (210) 353-3423 if you have any questions or suggestions.
CPS Energy is responding to global supply chain issues with temporary exceptions to our Standard Residential Meter Socket Specifications to make it easier for customers to purchase meter sockets from local suppliers.
The 2021 edition of CPS Energy’s Electric Service Standards presents for the convenience of Electrical Contractors, Architects, Engineers, and others, the current standards and requirements for electric service and meter installations. It supersedes all previous editions of the Electric Service Standards. These service standards are intended to supplement the City of San Antonio Electrical Code, National Electrical Code, and National Electrical Safety Code, and to establish certain requirements that are based on experience for maintaining safe and reliable service for CPS Energy Customers.
The Damage Prevention Bill for Texas (House Bill 2295) took effect October 1998, and is known as Utilities Code Title 5, Chapter 251. This law requires most facility owners to join a notification (or one call) center and requires excavators to call 48 hours prior to digging. It also requires any notification or one call center operating in Texas to share messages they receive between the notification centers. This provision is to ensure that excavators need only make one call to notify most buried facility owners. The Dig Safely program was introduced nationwide in June 1999. Its purpose is to help protect underground utility lines from damage by excavators, and protect excavators from the effects of damage to underground lines.
CPS Energy by way of its electric and natural gas service contract with the General Service Administration (GSA) in Washington D.C. is a federal contractor. Consequently, we are required to report our contracting activity with large, small, minority, service-disabled, veteran, historically underutilized, HUBZone, and woman-owned businesses.
CPS Energy storerooms including delivery hours and contact information.
Learn more about the procurement process at CPS Energy and important items to consider.
Becoming a supplier with CPS Energy is an easy process.
My Energy portal offers you valuable features to help you save energy, lower your bills, and budget better than ever before
Hours: Monday – Friday, 7:45AM – 5:00PM, except holidays. Hours will be temporarily extended to 6:45PM on Wednesdays only.
Online self service form that allows you to reconnect your electrical service.
CRU is dedicated to increasing community awareness of and enrollment in assistance programs, educating customers about energy efficiency and safety, and working directly with customers with unique needs.
Requests for a new streetlight in an unincorporated area or another incorporated city in the CPS Energy service delivery area should be made through the local homeowner association or municipal government office.
Is your power out? Expect a call, email or text from CPS Energy
During an outage, be prepared and stay informed.
Schedule a Callback
Get the last information on the winter storm.
During an outage, be prepared and stay informed.
News Releases from Storm Uri 2021
See our guidelines for online account agreements.
Texas law gives you the right to request access to government records or information that already exists. See our procedures for obtaining this information.
CPS Energy's Claims Department is responsible for investigating and resolving property damage and personal injury claims. Claims must be submitted within 90 days of the incident.
Make your home a safe haven. We have some safety tips to help make that happen.
Theft of service is unlawful and can be fatal.
Copper theft is against the law and unsafe.
Work safely on electrical equipment. Following these guidelines can help.
We have some important outdoor safety tips for adults and children.
Be mindful of using electricity or natural gas near water or following floods.
Stay safe during stormy conditions. Follow these helpful tips.
The San Antonio City Council approved CPS Energy’s request to implement a 3.85% base rate increase and a regulatory asset that will allow CPS Energy to recover paid and legitimate Winter Storm Uri fuel costs. The City Council vote follows the unanimous approval by the CPS Energy Board of Trustees on January 10, 2022. The rate increase and regulatory asset went into effect on March 1, 2022.
View hours of operation and fees for Braunig and Calaveras lakes and parks.
Reserve a spot for camping or picnicking at Calaveras or Braunig lake.
Our Corporate College Internship Program (CCIP), is designed to meet the industry’s rapidly changing workforce needs by providing local San Antonio college students with public utility career experience.
The CPS Energy Students Interested In Technical Education (SITE) – Distribution internship program is designed to promote higher education for professional careers in public utilities.
The CPS Energy Student Assistance for Education (SAFE) Program is designed to promote higher education for professional careers in public utilities .
The CPS Energy Students Interested In Technical Education (SITE)
Invite us to your meeting. Hear about customer and environmental programs, strategic initiatives and other interesting topics.
Connect with us through many social media channels.
Ensuring clean air for our community and neighbors.
Flexible Path Survey Results
View reports and information related to our pension plan.
Learn how to read your bill and understand all the different costs. Learn how fuel charges can impact customers' bills.
Search our database to see if you might be owed unclaimed funds.
Search our database to see if you might be owed unclaimed funds.
Learn how to read your bill and understand all the different costs. Learn how fuel charges can impact customers' bills.
View Meeting Notices and Presentations related to our Board of Trustees.
View Meeting Notices and Minutes related to our Citizens Advisory Committee (CAC).
This year marks our 75th anniversary of being owned by the city of San Antonio. That’s 75 years of providing safe, reliable, and affordable electric and gas services to the Greater San Antonio community.
Read about our five-member Board of Trustees.
The RAC is made up of 21 members comprised of 11 appointees by the CPS Energy Board of Trustees, including Mayoral appointees and 10 City Council appointees. Members of the RAC will devote the necessary time and energy to learn about the utility business and the rate design function that allows utilities to recover their costs to provide service. This effort will help them understand and provide thoughtful input and perspectives regarding CPS Energy’s rate structure and rate design options.
See our latest blogs and news releases highlighting our services and accomplishments.
See what factors may lead to power failures.
Become familiar with power industry terms.
Proper grounding is important for safety. View common connection problems.
Power out or lights flickering at your home? Find out what could be causing the problems and actions you may want to take.
Natural gas is a traditional clean and efficient generation source. It's great for homes, too.
Low-sulfur coal makes up a large portion of our energy generation portfolio.
We invest in wind energy to provide clean power to our customers. We lead the nation in purchased wind energy.
Nuclear energy has been a clean, reliable source of power for decades.
Turning bright sunny days into renewable solar power.
We receive megawatts from mega-waste. Our renewable energy portfolio includes power from local landfills.
Under CPS Energy’s Smart Meter Xchange Program, single family residential customers are provided the option to exchange a smart meter with a meter that requires a field visit.
The new substation will supply electric power to homes and businesses in the immediate area, largely using existing lower-voltage distribution lines.
An existing double circuit 138 kV transmission line will be rebuilt between the Coliseum and Kirby Substations.
Whispering Oaks Service Reliability Project
As part of our ongoing commitment to deliver reliable natural gas service, we routinely evaluate our system and perform maintenance to underground natural gas mains as needed.
Our contractor, Zachry, will soon begin a service reliability project consisting of replacing 8,400 feet of underground cable and associated pad mount transformers.
An existing double circuit 138 kV transmission line will be rebuilt between the Coliseum and Kirby Substations.
As the electric and natural gas utility in the Greater San Antonio area, we are committed to providing reliable power, so customers’ lights and natural gas turn on quickly, operate safely and remain affordable. As such, we are committed to improving infrastructure to ensure we provide the highest level of customer service and reliability to our community.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
We believe in year-round Reliability! We want our community to know what we are doing to prepare as the weather gets colder. We are working on three key areas of improvement: weatherization, infrastructure, and communications.
Teachers, check out our online games and printable activities to make your students e-Smart! Students can learn about electricity and natural gas, and how to use them safely and wisely.
CPS Energy’s offices, customer service centers, and the call center will be closed on Monday, July 4, 2022 in observance of Independence Day. Offices will reopen Tuesday, July 5 at 7:45AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.
Starting Friday, July 1 our Customer Service Center hours will be: 7:45AM to 5:00PM Monday-Friday (except holidays).
Electric or Gas Emergency? Please call 210-353-4357
Please Note: Gas leaks and emergency requests should NOT be reported by email. Please contact 210-353-HELP (4357) to report any gas and/or electric emergencies. A live representative will be standing by 24/7 to assist with all emergency requests.
Contact Us by Email: [email protected].
Contact Us Through the Web:
Contact Us by Phone:
CPS Energy walk-in center hours are 7:45 a.m. – 5 p.m., Monday – Friday, except holidays.
For media interviews or media inquiries:
Contact Us By Mail:
CPS Energy
P.O. Box 1771
San Antonio, TX 78296
Reporting Utility Service Theft:
If you suspect someone of stealing utility services, please report this suspicious activity anonymously using our online form: Report Utility Service Theft.
Other:
Bankruptcy-Related Issues?
CPS Energy - Bankruptcy Section
500 McCullough
Mail Drop 110910
San Antonio, TX 78215
Visit one of our Customer Service Centers.
All customer service center hours are 7:45 a.m. – 5 p.m., Monday – Friday, except holidays.
Please Note: Our customer service centers are not taking credit card payments at this time.
Electric or Gas Emergency?
Call 210-353-HELP (4357)
Billing or Service Questions?
Residential 210-353-2222
Business 210-353-3333
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