Contact Us
Contact Us by Email: feedback@cpsenergy.com.
Please Note: Gas leaks and emergency requests should NOT be reported by email. Please contact 210-353-HELP to report any gas and/or electric emergencies. A live representative will be standing by 24/7 to assist with all emergency requests.
Contact Us Through the Web:
- Residential Customers
- Commercial Customers
Contact Us by Phone:
- Need your service to be reconnected?
- Service problems or electric/gas emergencies? Call (210) 353-HELP (4357)
- Billing or service issues? Call (210) 353-2222, Monday-Friday, 7:00 a.m.- 7:00 p.m. and Saturday, 8:00 a.m.-1:00 p.m. Call toll free, 1-800-773-3077
Please be advised, as of March 8, 2018, our menu options have changed. - Commercial service issues? Call (210) 353-3333, Monday – Friday 7:30 a.m.-5:30 p.m.
Please be advised, as of March 8, 2018, our menu options have changed. - Schedule a Callback
- Hearing-impaired customers? (210) 353-2224
- Human Resources and employment verification? Call (210) 353-4636
- Looking for a specific CPS Energy employee? Call (210) 353-2000
Contact Us By Mail:
CPS Energy
P.O. Box 1771
San Antonio, TX 78296
Reporting Utility Service Theft:
If you suspect someone of stealing uility services, please report this suspicious activity anonymously using our online form: Report Utility Service Theft.
Other:
Bankruptcy-Related Issues?
CPS Energy - Bankruptcy Section
145 Navarro
Mail Drop 110910
San Antonio, TX 78205
Visit One of Our Customer Service Centers - open weekdays from 7:45 a.m. to 5:30 p.m.:
PLEASE NOTE: Our customer service centers are not taking credit card payments at this time.
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