Requests for Service

Billing questions? Starting or stopping service? We can help! Try one of our forms below for these and other services. If you would like to discuss an issue with one of our customer service representatives, call us at (210) 353-2222 or send an email to feedback@cpsenergy.com. Our representatives are available according to the following seasonal schedules:

Oct. 1 - May 31 
Service Type Mon-Fri Saturday Sunday
Residential Billing/Credit 8 a.m.-7 p.m. 8 a.m.-5 p.m. Closed
Commercial 7:30 a.m.-5:30 p.m. Closed Closed
Outages 24 hours a day/7 days a week
Move In/ Move Out 24 hours a day/7 days a week

June 1 - Sept. 30 
Service Type Mon-Fri Saturday Sunday
Residential Billing/Credit 7:30 a.m.-8:30 p.m. 8 a.m.-5 p.m. Closed
Commercial 7:30 a.m.-5:30 p.m. Closed Closed
Outages 24 hours a day/7 days a week
Move In/ Move Out 24 hours a day/7 days a week