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We are currently experiencing longer than normal wait times on our Customer Service phone lines.  For self-service options, you may access our online resources, including Manage My Account, My Energy Portal, and Ways to Pay. If you need to speak to an Energy Advisor, you can also Schedule a Callback.  Thank you for your understanding. 

Call Before You Dig

Know what's below before you start a project

Are you planning a home improvement project? Installing a new fence or deck? Or just doing some landscaping like planting a tree (see our Green Shade Tree Rebate) or digging a few holes for new shrubs?

The next time your project involves digging, be sure to first locate electric and natural gas lines, as well as cable and phone lines, by calling 811. Allow 48 hours (two full working days) for a team to come to your property and mark utility lines before your project begins. It's the law.

For additional information, call us at (210) 353-2970.  

You can make a locate request online at https://www.texas811.org/

 
 
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Electric or Gas Emergency?
Call 210-353-HELP (4357)

Billing or Service Questions?
Residential 210-353-2222
Business 210-353-3333

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