Billing or service questions? Call (210) 353-2222

Contact Us

Have a problem with your electric service? Do you suspect an electric or gas emergency? Are you confused or concerned about your billing statement? Let us know!

Contact Us by Email: 

- For customer service and billing issues, just send an email to

Contact Us by Phone:

- Service problems or electric/gas emergencies?:  Call (210) 353-HELP (4357).

- Billing or service issues?: Call (210) 353-2222, M-F, 8 a.m.-7 p.m. and Sat., 8 a.m.-5 p.m.
Virtual Hold - If lines are busy, leave your phone number and schedule a time for us to call you back at a time that's convenient for you.

- Toll-free?: Call 1-800-773-3077

- Hearing-impaired customers?: Call (210) 353-2224

- Human Resources and employment verification? Call (210) 353-4636 

- Looking for a specific CPS Energy employee?: Call (210) 353-2000

- For Open Records requests, click here

Contact Us Through the Web:

Residential Customers

- Service Requests 

- Technical Assistance - Manage Your Account

Commercial Customers

- Service Requests 

- Technical Assistance - Manage Your Account 

Contact Us By Mail:

CPS Energy
P.O. Box 1771
San Antonio, TX 78296

File a Claim?:

If you would like to file a claim with CPS Energy, click here.

Funds to Claim?: Click here 
If you believe CPS Energy may have unclaimed funds from a previous residential or commercial account you owned, search our database.

Bankruptcy-Related Issues?:

CPS Energy - Bankruptcy Section
145 Navarro, Mail Drop 110910
San Antonio, TX   78205

Visit One of Our Customer Service Centers:

Our centers are open weekdays from 7:30 a.m. to 6:00 p.m. at the following locations:

- 4525 Rigsby Road, Ste. 112

- 803 Castroville Road, Suite 406 at Las Palmas Center

- 7000 San Pedro, near Oblate

- 660 S.W. Military - Shopper's City Mall, Ste. X