Have a problem with your electric service? Do you suspect an electric or gas emergency? Are you confused or concerned about your billing statement? Let us know!
Contact Us by Email:
- For customer service and billing issues, just send an email to firstname.lastname@example.org.
Contact Us by Phone:
- Service problems or electric/gas emergencies?: Call (210) 353-HELP (4357).
- Billing or service issues?: Call (210) 353-2222, M-F, 8 a.m.-7 p.m. and Sat., 8 a.m.-5 p.m.
Virtual Hold - If lines are busy, leave your phone number and schedule a time for us to call you back at a time that's convenient for you.
- Toll-free?: Call 1-800-773-3077
- Hearing-impaired customers?: Call (210) 353-2224
- Human Resources and employment verification? Call (210) 353-4636
- Looking for a specific CPS Energy employee?: Call (210) 353-2000
- For Open Records requests, click here.