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Call us if you have a problem with your electrical service, have an electrical or gas emergency, have a question about your billing statement, or have other issues that warrant our immediate attention.
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Contact Us Through the Web:
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Contact Us By Phone:
- Questions regarding your bill?: Call (210) 353-2222
- Service problems or emergencies?: Call (210) 353-HELP (4357)
- Toll-free?: Call (800) 870-1006
- Hearing-impaired customers?: Call (210) 353-2224
- Looking for a specific CPS Energy employee?: Call (210) 353-2000
- Virtual Hold - If lines are busy, leave your phone number and schedule a time for us to call you back at a time that's convenient for you.
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Contact Us By Mail:
CPS Energy
P.O. Box 1771
San Antonio, TX 78296
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Bankruptcy-Related Issues?:
CPS Energy - Bankruptcy Section
145 Navarro, Mail Drop 101013
San Antonio, TX 78205
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Visit One of Our Customer Service Centers:
Our centers are open weekdays from 7:30 a.m. to 5:00 p.m. at the following locations:
- 911 S. W.W. White at Lone Oak Mall
- 803 Castroville Road, Suite 406 at Las Palmas Center
- 7000 San Pedro, near Oblate
- 726 S.W. Military Drive
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