Have a problem with your electric service? Do you suspect an electric or gas emergency? Are you confused or concerned about your billing statement? Let us know!

Contact Us by Email: 

• For customer service and billing issues, just send an email to feedback@cpsenergy.com.

Contact Us by Phone:

• Service problems or electric/gas emergencies?: Call (210) 353-HELP (4357), 24/7
• Billing or service issues?: Call (210) 353-2222, M-F, 8 a.m.-6 p.m.
• Toll-free?: Call (800) 870-1006
• Hearing-impaired customers?: Call (210) 353-2224
• Human Resources and employment verification? Call (210) 353-4636
• Looking for a specific CPS Energy employee?: Call (210) 353-2000

Contact Us Through the Web:

• Service Requests 
• Technical Assistance -
  Manage Your Account

• Service Requests 
• Technical Assistance -
  Manage Your Account 

CPS Energy Website - Terms of Use

• Virtual Hold - If lines are busy, leave your phone number and schedule a time for us to call you back at a time that's convenient for you.

Contact Us By Mail:

CPS Energy
P.O. Box 1771
San Antonio, TX 78296

Bankruptcy-Related Issues?:

CPS Energy - Bankruptcy Section
145 Navarro, Mail Drop 101013
San Antonio, TX   78205

For Open Records requests, click here. 

For Employment Verification of current and former employees, click here.

Visit One of Our Customer Service Centers:

Our centers are open weekdays from 7:30 a.m. to 5:00 p.m. at the following locations:

• 4525 Rigsby Road, Ste. 112
• 803 Castroville Road, Suite 406 at Las Palmas Center
• 7000 San Pedro, near Oblate
• 660 S.W. Military - Shopper's City Mall, Ste. X