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Contact Us

Call us if you have a problem with your electrical service, have an electrical or gas emergency, have a question about your billing statement, or have other issues that warrant our immediate attention.

Contact Us Through the Web:

Contact Us By Phone:

  • Questions regarding your bill?: Call (210) 353-2222
  • Service problems or emergencies?: Call (210) 353-HELP (4357) 
  • Toll-free?: Call (800) 870-1006
  • Hearing-impaired customers?: Call (210) 353-2224
  • Looking for a specific CPS Energy employee?: Call (210) 353-2000

  • Virtual Hold - If lines are busy, leave your phone number and schedule a time for us to call you back at a time that's convenient for you.

Contact Us By Mail:

CPS Energy
P.O. Box 1771
San Antonio, TX 78296

Bankruptcy-Related Issues?:

CPS Energy - Bankruptcy Section
145 Navarro, Mail Drop 101013
San Antonio, TX   78205

For Open Records or other requests or issues, e-mail us at feedback@cpsenergy.com 


Visit One of Our Customer Service Centers:

Our centers are open weekdays from 7:30 a.m. to 5:00 p.m. at the following locations:

  • 911 S. W.W. White at Lone Oak Mall
  • 803 Castroville Road, Suite 406 at Las Palmas Center
  • 7000 San Pedro, near Oblate
  • 726 S.W. Military Drive