Have a problem with your electric service? Do you suspect an electric or gas emergency? Are you confused or concerned about your billing statement? Let us know!

Contact Us by Email: 

• For customer service and billing issues, just send an email to feedback@cpsenergy.com.

Contact Us by Phone:

• Service problems or electric/gas emergencies?: Call (210) 353-HELP (4357) 
• Questions regarding your bill?: Call (210) 353-2222
• Toll-free?: Call (800) 870-1006
• Hearing-impaired customers?: Call (210) 353-2224
• Human Resources and employment verification? Call (210) 353-4636
• Looking for a specific CPS Energy employee?: Call (210) 353-2000

Contact Us Through the Web:

• Service Requests 
• Technical Assistance -
  Manage Your Account

• Service Requests 
• Technical Assistance -
  Manage Your Account 

CPS Energy Website - Terms of Use

• Virtual Hold - If lines are busy, leave your phone number and schedule a time for us to call you back at a time that's convenient for you.

Contact Us By Mail:

CPS Energy
P.O. Box 1771
San Antonio, TX 78296

Bankruptcy-Related Issues?:

CPS Energy - Bankruptcy Section
145 Navarro, Mail Drop 101013
San Antonio, TX   78205

For Open Records or other requests or issues, e-mail us at feedback@cpsenergy.com.

For Employment Verification of current and former employees, click here.

Visit One of Our Customer Service Centers:

Our centers are open weekdays from 7:30 a.m. to 5:00 p.m. at the following locations:

• 911 S. W.W. White at Lone Oak Mall
• 803 Castroville Road, Suite 406 at Las Palmas Center
• 7000 San Pedro, near Oblate
• 726 S.W. Military Drive