CPS Energy’s offices and customer service centers will be closed on Friday, May 2, 2025, in observance of the Battle of Flowers Parade. We will reopen on Monday, May 5, at 7:45AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
Indoor Safety
Make your home a safety zone
Don't overlook the obvious. Keep safety in mind with common household appliances you use every day.
- Don't overload circuits by inserting too many plugs into a single outlet
- Install safety covers on all unused outlets kids can reach, and replace any missing or broken wall plates
- Make sure all plugs fit securely into outlets; loose-fitting plugs can overheat and lead to fire
- Avoid overloading outlets with too many appliances
- Replace any cords or extension cords when they are frayed or cracked
- Place cords away from traffic areas, but not under carpeting or rugs
- Use extension cords on a temporary basis; they are not intended as permanent wiring
- Keep space heaters and halogen floor lamps at least three feet away from combustible materials
- Turn off space heaters and halogen lamps whenever you leave the room, and don't use them where children are unsupervised
- Turn pot handles toward the back of the range to prevent children from reaching and pulling down a hot pan
- Protect electrical outlets with Ground-Fault Circuit Interrupters (GFCIs); hire an electrician to install these devices to protect electrical receptacles near water
- Never use the kitchen range/oven as a space heater
- Don’t touch a wet appliance, if it is plugged in; first, turn off the power source at the panel board (circuit breaker box) and then unplug the appliance