Customers still in an outage need to make plans to stay somewhere cool and safe overnight. Places to Stay Cool and Resiliency Centers are available at SA.gov/HotWeather. Outage restoration will take several days. As a reminder, please stay away from downed power lines and treat them as if they are energized. Report downed power lines to 210-353-HELP (4357). We will continue providing updates as restoration efforts progress.

Temporary Hardships

Health or financial hardships sometimes make it difficult to pay bills. We make it easy for you to set up payment plans privately and conveniently online through Manage My Account, or through our automated phone line.

Most importantly, don't wait. Call us directly, if necessary. Then, keep your commitment on time as promised and stay in contact with us as needed to avoid the disconnection of your electric or natural gas service.

To request more time to pay, please call CPS Energy at (210) 353-2222.

For utility assistance, please visit REAP.

If you haven't done so already, sign up for Manage My Account.