Customers still in an outage need to make plans to stay somewhere cool and safe overnight. Places to Stay Cool and Resiliency Centers are available at SA.gov/HotWeather. Outage restoration will take several days. As a reminder, please stay away from downed power lines and treat them as if they are energized. Report downed power lines to 210-353-HELP (4357). We will continue providing updates as restoration efforts progress.
My Home - Request a Service
Need to request a streetlight or have a streetlight repaired? Are trees in your neighborhood too close to larger power lines? Do you want to install security lights?
Click the appropriate link below to access the request form. Press Submit when complete.
Residential Service Request Forms
- Reconnection of Service
- Start electric/gas service
- Transfer or stop service online, please use Manage My Account
- Streetlight Alert – Report streetlight issues
- Request an All-Night Security Light (ANSL)
- Request gas pilot lighting assistance
- Request tree trimming near power lines
- Request temporary electric service
- Request a Power Quality / Voltage Investigation
- Other gas or electrical issues
- Request utility line locator service - please call 811 - Learn More
If you have any questions or issues with your bill, please complete and submit the Residential Billing Issues Form. For any other question, please feel free to call one of our customer service representatives at (210) 353-2222 or send us a question by email at [email protected].
For emergency gas issues, please call: (210) 353-4357.
