Electric or Gas Emergency?
Call 210-353-4357
Billing or Service Questions?
Residential 210-353-2222
Business 210-353-3333
Contact us by Email
Electric or Gas Emergency?
Call 210-353-4357
Billing or Service Questions?
Residential 210-353-2222
Business 210-353-3333
Contact us by Email
We conducted two surveys that were available on our website from July 2019 through June 2021. The results from both surveys are presented below.
As of June 30, 2021
We had a total of 1,156 customers respond to at least one question on this survey. Of these respondents, 51% ranked “Affordability” as their most important energy consideration. Additionally, 18% ranked “Energy Reliability” as their top energy consideration, and 17% chose “Environmental Responsibility” as their leading consideration. Fewer than 10% of the respondents favored “Safety,” “Security,” or “Energy Resilience.” Survey respondents also were asked about their familiarity with CPS Energy’s programs and initiatives: 707 respondents answered this question, while 449 customers elected not to answer. This question allowed respondents to select multiple programs and initiatives. Of the 707 customers who answered the question, 82% indicated they are familiar with our Energy Rebates. Half are familiar with Weatherization (51%), Community Solar (50%), and Wind Power (48%). Also, a large number of respondents are familiar with the Deely Coal Unit Closure (36%); Flexible Path (33%); Save For Tomorrow Energy Plan (31%) and Energy Storage (25%). While a smaller amount, 18% indicated they are familiar with FlexPOWER Bundle.
Each chart represents a question asked on the survey.
As of June 30, 2021
A total of 1,120 customers have responded to at least one question on the survey. Some of the key findings include:
The charts presented below each represent a question asked on the survey.
As of June 30, 2021
A total of 1,120 customers responded to at least one question on this survey. Of these respondents, 24% indicated they participated in at least one Save For Tomorrow Energy Plan (STEP) program. Also, 62% of respondents indicated a willingness to pay extra to support energy efficiency and conservation programs and initiatives, with 47% indicated they’re willing to pay an additional $1 - $5 monthly. Of the customers responding to this survey, 47% ranked “Affordability” as their most important energy consideration.
Each chart represents a question asked on the survey.
Electric or Gas Emergency?
Call 210-353-HELP (4357)
Billing or Service Questions?
Residential 210-353-2222
Business 210-353-3333
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