CPS Energy’s offices, customer service centers, and the call center will be closed on Monday, July 4, 2022 in observance of Independence Day. Offices will reopen Tuesday, July 5 at 7:45AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.  

Starting Friday, July 1 our Customer Service Center hours will be: 7:45AM to 5:00PM Monday-Friday (except holidays).

Flexible PathSM Survey Final Results

 

We conducted two surveys that were available on our website from July 2019 through June 2021. The results from both surveys are presented below.

FlexPOWER BundleSM Survey Final Results

As of June 30, 2021

We had a total of 1,156 customers respond to at least one question on this survey. Of these respondents, 51% ranked “Affordability” as their most important energy consideration. Additionally, 18% ranked “Energy Reliability” as their top energy consideration, and 17% chose “Environmental Responsibility” as their leading consideration. Fewer than 10% of the respondents favored “Safety,” “Security,” or “Energy Resilience.” Survey respondents also were asked about their familiarity with CPS Energy’s programs and initiatives: 707 respondents answered this question, while 449 customers elected not to answer. This question allowed respondents to select multiple programs and initiatives. Of the 707 customers who answered the question, 82% indicated they are familiar with our Energy Rebates. Half are familiar with Weatherization (51%), Community Solar (50%), and Wind Power (48%). Also, a large number of respondents are familiar with the Deely Coal Unit Closure (36%); Flexible Path (33%); Save For Tomorrow Energy Plan (31%) and Energy Storage (25%). While a smaller amount, 18% indicated they are familiar with FlexPOWER Bundle.

Each chart represents a question asked on the survey.

  • Answered:  The number of respondents that answered the specific question.
  • Skipped:  The number of respondents that did not answer the specific question.
FlexPOWER
 
 

Final Overall STEP Key Findings:

As of June 30, 2021

A total of 1,120 customers have responded to at least one question on the survey.  Some of the key findings include:

  • 24% indicated they had participated in a STEP program.
  • 59% identified at least one program in which they had participated, when asked about specific programs by name (ie. solar panels, HVAC rebates, lighting, etc.).
    • This suggests customers do not associate the rebate programs in which they participated as being a part of STEP.
  • The highest frequency of participation was in Wi-Fi Thermostats, Power PlayerSM, and Air Conditioning (HVAC) rebate programs.
  • 83% indicated they were not aware that STEP is funded from their monthly electric bills.
  • 62% indicated a willingness to pay extra to support energy efficiency and conservation programs and initiatives.
    • 47% indicated a willingness to pay an additional $1 - $5 monthly to support such programs.
  • 47% ranked “Affordability” as their most important energy consideration. The next highest ranked considerations were “Environmental Responsibility” at 17%, “Energy Reliability” at 12%, and “Energy Efficiency” at 12%.

The charts presented below each represent a question asked on the survey.

 

FlexSTEPSM Survey Final Results

As of June 30, 2021

A total of 1,120 customers responded to at least one question on this survey. Of these respondents, 24% indicated they participated in at least one Save For Tomorrow Energy Plan (STEP) program. Also, 62% of respondents indicated a willingness to pay extra to support energy efficiency and conservation programs and initiatives, with 47% indicated they’re willing to pay an additional $1 - $5 monthly. Of the customers responding to this survey, 47% ranked “Affordability” as their most important energy consideration.

Each chart represents a question asked on the survey.

  • Answered:  The number of respondents that answered the specific question.
  • Skipped:  The number of respondents that did not answer the specific question.