CPS Energy’s offices, customer service centers, and the call center will be closed on Monday, July 4, 2022 in observance of Independence Day. Offices will reopen Tuesday, July 5 at 7:45AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.  

Starting Friday, July 1 our Customer Service Center hours will be: 7:45AM to 5:00PM Monday-Friday (except holidays).

Fair Oaks Ranch Project


In an effort to continuously improve the delivery and reliability of electric service to our community, we are performing a multi-phase project to help mitigate the risk of power outages in the Fair Oaks Ranch area.


The work consists of extensive tree trimming near overhead lines and removing or replacing aging equipment. As phases of our work are completed, area residents can expect to see an improvement to the reliability of their electric service.


The powerline maintenance and tree trimming is in progress and is expected be completed by the end of April 2019.  A construction project to add another circuit is expected to be completed in Summer 2019.



Fall 2018

• Developed maintenance plan to improve reliability

• Repaired defective device


February 2019

• Completed inspection of powerline for condition of equipment and vegetation

• Completed main line maintenance and tree trimming