CPS Energy’s offices and customer service centers will be closed on Friday, July 4, 2025, in observance of Independence Day. We will reopen on Monday, July 7, at 7:45 AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).

Accessibility Statement

CPS Energy is committed to ensuring all websites and digital assets are accessible to all users. We use inclusive design practices and follow standards set forth by the World Wide Web Consortium (W3C). Our policy references Title II of the Americans with Disabilities Act (ADA) for accessibility compliance guidance.

Blind person using computer Braille keyboard

Conformance Status

CPS Energy is dedicated to achieving and maintaining conformance with Web Content Accessibility Guidelines (WCAG) 2.1 (AA). These guidelines help to improve accessibility by incorporating inclusive design practices that remove the barriers that prevent interaction with or access to websites, digital tools, and technologies. Digital tools and technologies include information and communications technologies or (ICT).

Ongoing Accessibility Efforts

We are continuously working to improve the accessibility of our website. Our efforts include regular assessments, user testing, updates, and enhancements to ensure conformance with WCAG 2.1 (AA) standards. CPS Energy actively seeks feedback from users to address any issues and improve the overall accessibility of our digital content. Some of the key accessibility features we have implemented include:

Text alternatives for images and non-text content
Keyboard navigation capabilities
Enhanced contrast and readability options
Use of ARIA labels to assist screen readers
Clear and logical content structure for easy navigation
Automated accessibility scanning tools, usability, and quality assurance testing tools to ensure maintenance of accessible components

Need Help?

If you encounter any digital accessibility issues while using our website, we encourage you to contact us so we can address the problem. If you have a suggestion or experience a barrier on our site, please reach out to our ADA Coordinator via email with details of the issue you experienced.

POC: Machelle Collins | 210.353.5915
Email: [email protected]
Address: 500 McCullough Avenue, San Antonio, TX 78215

Additional Information and Resources

Notice under the Americans with Disabilities Act

Grievance procedure under the Americans with Disabilities Act

ADA Public Notice and Grievance Procedure (Large Print)