We continue to fight to protect customers from excessive fuel and purchased power costs from the February 2021 Winter Storm Uri. Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates.

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We encourage the use of a face-covering at any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

School Pipe Testing


State law requires that all customer-owned gas piping in schools (public, private and charter) be leak tested every two years. Every school district (or school) is required to notify us that satisfactory pressure tests have been performed.

The law also requires us to terminate service to facilities if the required information is not in our possession before the due date.

CPS Energy has implemented a new School Pipe Testing Portal that allows School Representatives to submit their results of the pipe test(s). The same information will be submitted electronically in lieu of submitting the actual Railroad Commission of Texas Form PS-86B. We ask that each School District provide CPS Energy with contact information of the representative(s) who will be submitting the test records via the portal. The contact information must include at a minimum Name, Email Address, and Phone Number. Access to submit test record results will be provided to the identified contacts for each District / School Facility via an email with the link provided that will direct them to the portal.

Schools that do not have valid and correct test results submitted to CPS Energy priorto the beginning of their new school year or July 1 for schools operating year-round, will have their natural gas meters turned off and locked.

If you require assistance, please contact:

Michele Price: [email protected]

Alex Chavez: [email protected]

Or email: [email protected]