We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

School Pipe Testing

 

State law requires that all customer-owned gas piping in schools (public, private and charter) be leak tested every two years. Every school district (or school) is required to notify us that satisfactory pressure tests have been performed.

The law also requires us to terminate service to facilities if the required information is not in our possession before the due date. The information supplied to us under the law must be provided within Railroad Commission of Texas Forms PS-86A and PS-86B. These forms must be filled out in their entirety.

Call (210) 353-2336 for more information.