System Maintenance: Starting on Saturday, December 14th from 2 PM to Sunday, December 15th at 9 AM, we will be performing maintenance on our systems. During this time, Manage My Account, all other web portals, customer alert notifications, and our automated phone system will be unavailable. EZ Pay credit card payment processing and visibility to bills in Manage My Account will be unavailable. We will still be able to process emergency gas and electric requests by calling 210-353-HELP (4357) or 1-800-870-1006.
Doing Business With Us
We make doing business with us convenient for you by accessing our free online Manage My Account service. With Manage My Account, you can use a PC, laptop, tablet or smartphone and have 24/7 access:
- To My Energy Portal for insights into the energy you're buying and ways to save.
- To start or stop services.
- To request basic electric or gas services.
- To manage your alert preferences and contacts, and more.
No Internet access or have a more complex issue? No problem. We’re just a phone call or email away. Call us at (210) 353-2222 or email [email protected].
