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We are currently experiencing longer than normal wait times on our Customer Service phone lines.  For self-service options, you may access our online resources, including Manage My Account, My Energy Portal, and Ways to Pay. If you need to speak to an Energy Advisor, you can also Schedule a Callback.  Thank you for your understanding. 

Doing Business With Us

 

Other Services

 

We make doing business with us convenient for you by accessing our free online Manage My Account service. With Manage My Account, you can use a PC, laptop, tablet or smartphone and have 24/7 access: 

  • To My Energy Portal for insights into the energy you're buying and ways to save.
  • To start or stop services.
  • To request basic electric or gas services.
  • To manage your alert preferences and contacts, and more.

No Internet access or have a more complex issue? No problem. We’re just a phone call or email away. Call us at (210) 353-2222 or email [email protected].

Manage My Account

My Home

My Business

About CPS Energy

Contact Us

Electric or Gas Emergency?
Call 210-353-HELP (4357)

Billing or Service Questions?
Residential 210-353-2222
Business 210-353-3333

Schedule a Callback