CPS Energy’s offices, customer service centers, and the call center will be closed on Monday, July 4, 2022 in observance of Independence Day. Offices will reopen Tuesday, July 5 at 7:45AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.  

Starting Friday, July 1 our Customer Service Center hours will be: 7:45AM to 5:00PM Monday-Friday (except holidays).

Agency Partner Portal

 
 

We realize many groups and organizations wish to help others in our community who are less fortunate. Our Agency Partners Portal makes it possible for representatives of these organizations to view client account data and enter pledges and payments on behalf of their clients. This portal offers 24/7 access from the convenience of your office and computer.

Any organization that helps residential customers with payment of their CPS Energy bill may enroll in the Agency Partners Portal. To enroll, register through the online form below by providing the requested information. You will receive a response from CPS Energy within two business days confirming your enrollment.

This service is designated for assistance agencies and organizations only. 

Terms of Use

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