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This transformation sets the foundation for:

• Providing faster, more responsive service and clearer, easier-to-understand billing
• Improving reliability by streamlining how we maintain and manage our systems
• Enhancing our ability to respond to outages through better planning and coordination
• Strengthening accountability with more accurate and timely reporting
• Offering new products and services to our customers

The Enterprise Resource Planning (ERP) transformation is a multi-year journey to modernize the systems and processes that power CPS Energy. This transformation will bring our core functions together on a single, unified platform. Connecting our systems and streamlining processes will improve how we plan projects, support employees, and deliver reliable, efficient service to our customers.

Initial phases of the Evolve strategy focused on current state assessments, planning with the objective of achieving quick wins while developing a longer term plan for transformation. The Global Design phase of the ERP program began in April 2025.

Teams have reviewed current processes, identified opportunities for improvement, and determined how new technology can better support our work. This effort will help shape and prepare the new system that will support our operations moving forward.

The new solution will be introduced in phases, with full implementation expected to be complete in early 2028.

We have completed the high-level design, and are now building out the detailed processes based on input from across CPS Energy. The new solution will roll out in phases starting in 2027, with updates happening over time.

There are no changes to your service. We are still early in this work, and any future updates that may affect you will be shared in advance. As we move forward, these improvements are designed to make it easier to do business with us and enhance your overall experience.

CPS Energy has shared the need for this technology investment with customers and the community as part of our commitment to modernizing the systems and processes that support reliable service. As Evolve progresses, we will continue to share information through public Board of Trustees meetings, regular briefings to the Customer Impact Committee (CIC), and updates to this webpage as key milestones are reached.

We take your privacy seriously. Your personal information is handled securely and used only for the purposes described in our Privacy Policy. CPS Energy does not sell or share your personal information for marketing purposes. We only share information when necessary to provide services, comply with legal requirements, protect safety, or work with authorized partners who support our operations.